Browse or search for publications about the development and use of CAHPS surveys and other topics related to assessing patients’ experiences with care.
Nembhard IM, Matta S, Shaller D, et al. Learning from patients: The impact of using patients' narratives on patient experience scores. Health Care Manage Rev. Jan 24, 49(1): 2-13. https://pubmed.ncbi.nlm.nih.gov/38019459/
Anderson RT, Weisman CS, Scholle SH, et al. Evaluation of the quality of care in the clinical care centers of the National Centers of Excellence in Women's Health. Womens Health Issues. 2002 Nov-Dec, 12(6): 309-26. https://pubmed.ncbi.nlm.nih.gov/12457572
O'Day B, Palsbo SE, Dhont K, et al. Health plan selection criteria by people with impaired mobility. Med Care. 2002 Sept, 40(9): 732-42. https://pubmed.ncbi.nlm.nih.gov/12218764
Farley DO, Elliott MN, Short PF, et al. Effect of CAHPS performance information on health plan choices by Iowa Medicaid beneficiaries. Med Care Res Rev. 2002 Sept, 59(3): 319-36. https://pubmed.ncbi.nlm.nih.gov/12205831
Harris-Kojetin LD, Jael EM, Smith F, et al. What does voluntary disenrollment from Medicare+Choice plans mean to beneficiaries?. Health Care Financ Rev. 2002 Fall, 24(1): 117-32. https://pubmed.ncbi.nlm.nih.gov/12553297
Farley DO, Short PF, Elliott MN, et al. Effects of CAHPS health plan performance on plan choices by New Jersey Medicaid beneficiaries. Health Serv Res. 2002 Aug, 37(4): 985-1007. https://pubmed.ncbi.nlm.nih.gov/12236394
Solomon LS, Zaslavsky AM, Landon BE, et al. Variation in patient-reported quality among health care organizations. Health Care Financ Rev. 2002 Summer, 23(4): 85-100. https://pubmed.ncbi.nlm.nih.gov/12500472
Zaslavsky AM, Buntin MJB. Using survey measures to assess risk selection among Medicare managed care plans. Inquiry. 2002 Summer, 39(2): 138-51. https://pubmed.ncbi.nlm.nih.gov/12371568
Langwell KM, Moser JW. Strategies for Medicare health plans serving racial and ethnic minorities. Health Care Financ Rev. 2002 Summer, 23(4): 131-47. https://pubmed.ncbi.nlm.nih.gov/12500475
Zaslavsky AM, Shaul JA, Zaborski LB, et al. Combining health plan performance indicators into simpler composite measures. Health Care Financ Rev. 2002 Summer, 23(4): 101-15. https://pubmed.ncbi.nlm.nih.gov/12500473
Zaslavsky AM, Zaborski LB, Cleary PD. Factors affecting response rates to the Consumer Assessment of Health Plans Study survey. Med Care. 2002 June, 40(6): 485-99. https://pubmed.ncbi.nlm.nih.gov/12021675
Nerenz DR, Bonham VL, Green-Weir R, et al. Eliminating racial/ethnic disparities in health care: can health plans generate reports?. Health Aff (Millwood). 2002 May-June, 21(3): 259-63. https://pubmed.ncbi.nlm.nih.gov/12025992
Farley SP, McCormack L, Hibbard J, et al. Similarities and differences in choosing health plans. Med Care. 2002 Apr, 40(4): 289-302. https://pubmed.ncbi.nlm.nih.gov/12021685/
Fowler FJ, Gallagher PM, Stringfellow VL, et al. Using telephone interviews to reduce nonresponse bias to mail surveys of health plan members. Med Care. 2002 Mar, 40(3): 190-200. https://pubmed.ncbi.nlm.nih.gov/11880792
Hibbard JH, Berkman N, McCormack A, et al. The impact of a CAHPS report on employee knowledge, beliefs, and decisions. Med Care Res Rev. 2002 Mar, 59(1): 104-16. https://pubmed.ncbi.nlm.nih.gov/11877876
McCormack LA, Garfinkel SA, Hibbard JH, et al. Health insurance knowledge among Medicare beneficiaries. Health Serv Res. 2002 Feb, 37(1): 43-63. https://pubmed.ncbi.nlm.nih.gov/11949925
Zhan C, Sangl J, Meyer GS, et al. Consumer assessments of care for children and adults in health plans: how do they compare?. Med Care. 2002 Feb, 40(2): 145-54. https://pubmed.ncbi.nlm.nih.gov/11802087
Homer CJ, Fowler FJ, Gallagher PM, et al. The Consumer Assessment of Health Plans Study (CAHPS) survey of children's health care. Jt Comm J Qual Improv. 1999 July, 25(7): 369-77. https://pubmed.ncbi.nlm.nih.gov/10412084
Hochhauser M. Health maintenance organization report cards: communication strategies versus consumer abilities. Manag Care Q . 1999 Summer, 7(3): 75-82. https://pubmed.ncbi.nlm.nih.gov/10620962
Eisen SV, Shaul JA, Clarridge B, et al. Development of a consumer survey for behavioral health services. Psychiatr Serv. 1999 June, 50(6): 793-8. https://pubmed.ncbi.nlm.nih.gov/10375149
Shaul JA, Fowler FJ, Zaslavsky AM, et al. The impact of having parents report about both their own and their children's experiences with health insurance plans. Med Care. 1999 Mar, 37(3 Suppl): MS59-MS68. https://pubmed.ncbi.nlm.nih.gov/10098560
Crofton C, Lubalin JS, Darby C. Consumer Assessment Of Health Plans Study (CAHPSTM): Foreword. Med Care. 1999 Mar, 37(3 Suppl): MS1-MS9. https://pubmed.ncbi.nlm.nih.gov/10098554
Brown JA, Nederend SE, Hays RD, et al. Special issues in assessing care of Medicaid recipients. Med Care. 1999 Mar, 37(3 Suppl): MS89-MS96. https://pubmed.ncbi.nlm.nih.gov/10098562
Lubalin JS, Harris-Kojetin LD. What do consumers want and need to know in making health care choices?. Med Care Res Rev. 1999 Mar, 56(1 Suppl): 67-102. https://pubmed.ncbi.nlm.nih.gov/10354679
Weidmer BA, Brown J, Garcia L. Translating the CAHPS 1.0 survey instruments into Spanish. Med Care. 1999 Mar, 37(3 Suppl): MS89-96. https://pubmed.ncbi.nlm.nih.gov/10098563
Harris-Kojetin LD, Fowler FJ, Brown JA, et al. The use of cognitive testing to develop and evaluate CAHPS 1.0 core survey items. Med Care. 1999 Mar, 37(3 Suppl): MS10-21. https://pubmed.ncbi.nlm.nih.gov/10098555
Schnaier JA, Sweeny SF, Williams VS, et al. Special issues addressed in the CAHPS survey of Medicare managed care beneficiaries. Med Care. 1999 Mar, 37(3 Suppl): MS69-MS78. https://pubmed.ncbi.nlm.nih.gov/10098561
Gallagher PM, Fowler FJ, Stringfellow VL. Respondent selection by mail: obtaining probability samples of health plan enrollees. Med Care. 1999 Mar, 37(3 Suppl): MS50-MS58. https://pubmed.ncbi.nlm.nih.gov/10098559
Hays RD, Shaul JA, Williams VS, et al. Psychometric properties of the CAHPS 1.0 survey measures. Med Care. 1999 Mar, 37(3 Suppl): MS22-31. https://pubmed.ncbi.nlm.nih.gov/10098556
McGee J, Kanouse DE, Sofaer S, et al. Making survey results easy to report to consumers: how reporting needs guided survey design in CAHPS. Med Care. 1999 Mar, 37(3 Suppl): MS32-MS40. https://pubmed.ncbi.nlm.nih.gov/10098557
Fowler FJ, Gallagher PM, Nederend S. Comparing telephone and mail responses to the CAHPS survey instrument. Med Care. 1999 Mar, 37(3 Suppl): MS41-9. https://pubmed.ncbi.nlm.nih.gov/10098558