Mapped the process
- Mapped the value-stream to engage the entire team and identify any processes and issues that impede or support the clinic flow process for patient records.
- Completed interviews to represent the voice of the customer.
- Made spaghetti maps to show pathways of staff and patients through the process.
- Used level loading (applying the concept of push versus pull).
- Created an impact/effort grid.
- Developed circle of work–frequent, regular meetings that are instigated to help resolve work-related problems.
- Made an affinity diagram to allow a large number of brainstorming ideas to be sorted for review and analysis.
- Created a colored card-coding system for files (an in/out card).