Browse or search for publications about the development and use of CAHPS surveys and other topics related to assessing patients’ experiences with care.
Nembhard IM, Matta S, Shaller D, et al. Learning from patients: The impact of using patients' narratives on patient experience scores. Health Care Manage Rev. Jan 24, 49(1): 2-13. https://pubmed.ncbi.nlm.nih.gov/38019459/
Klein DJ, Elliott MN, Haviland AM, et al. Understanding nonresponse to the 2007 Medicare CAHPS Survey. Gerontologist . 2011 Dec, 51(6): 843-55. https://pubmed.ncbi.nlm.nih.gov/21700769
Grabowski C, Town J. Does information matter? Competition, quality, and the impact of nursing home report cards. Health Serv Res. 2011 Dec, 46(6pt1): 1698-1719. https://pubmed.ncbi.nlm.nih.gov/21790590
Martino SC, Elliott MN, Kanouse DE, et al. Depression and the health care experiences of Medicare beneficiaries. Health Serv Res. 2011 Dec, 46(6pt1): 1883-1904. https://pubmed.ncbi.nlm.nih.gov/21762146
Ketelaar A, Faber MJ, Flottorp S, et al. Public release of performance data in changing the behavior of healthcare consumers, professionals or organizations. Cochrane Database Syst Rev. 2011 Nov, 11. https://pubmed.ncbi.nlm.nih.gov/22071813
Kadry B, Chu LF, Kadry B, et al. Analysis of 4999 online physician ratings indicates that most patients give physicians a favorable rating. J Med Internet Res. 2011 Nov, 13(4): e95. https://pubmed.ncbi.nlm.nih.gov/22088924
Farley DO, Elliott MN, Haviland AM, et al. Understanding variations in Medicare Consumer Assessment of Health Care Providers and Systems scores: California as an example. Health Serv Res. 2011 Oct, 46(5): 1646-62. https://pubmed.ncbi.nlm.nih.gov/21644970
Mittler JN, Landon BE, Zaslavsky AM, et al. Market characteristics and awareness of managed care options among elderly beneficiaries enrolled in traditional Medicare. Medicare Medicaid Res Rev. 2011 Oct, 1(3): E1-19. https://pubmed.ncbi.nlm.nih.gov/22340776
Elliott MN, Haviland AM, Orr N, et al. How do the experiences of Medicare beneficiary subgroups differ between managed care and original Medicare?. Health Serv Res. 2011 Aug, 46(4): 1039-58. https://pubmed.ncbi.nlm.nih.gov/21306370
Lyratzopoulos G, Elliott MN, Barbiere JM, et al. How can healthcare organizations be reliably compared?: Lessons from a national survey of patient experience. Med Care . 2011 Aug, 49(8): 724-33. https://pubmed.ncbi.nlm.nih.gov/21610543
Wilkins V, Elliott MN, Richardson A, et al. The association between care experiences and parent ratings of care for different racial, ethnic and language groups in a Medicaid population. Health Serv Res. 2011 June, 46(3): 821-39. https://pubmed.ncbi.nlm.nih.gov/21275987
Sternberg SB, Co JP, Homer CJ. Review of quality measures of the most integrated health care settings for children and the need for improved measures: recommendations for initial core. Acad Pediatr. 2011 May-June, 11(3 Suppl): S49-58. https://pubmed.ncbi.nlm.nih.gov/21570017
Friedberg M, SteelFisher GK, Karp M, et al. Physician groups' use of data from patient experience surveys. J Gen Intern Med. 2011 May, 26(5): 498-504. https://pubmed.ncbi.nlm.nih.gov/21161419
Setodji CM, Reise SP, Morales LS, et al. Differential item functioning by survey language among older Hispanics enrolled in Medicare managed care: A new method for anchor item selection. Med Care. 2011 May, 49(5): 461-68. https://pubmed.ncbi.nlm.nih.gov/21422959
Weinick RM, Elliott MN, Volandes AE, et al. Using standardized encounters to understand reported racial/ethnic disparities in patient experiences with care. Health Serv Res. 2011 Apr, 46(2): 491-509. https://pubmed.ncbi.nlm.nih.gov/21143475
Trigg L. Patients' opinions of health care providers for supporting choice and quality improvement. J Health Serv Res Policy. 2011 Apr, 16(2): 102-7. https://pubmed.ncbi.nlm.nih.gov/20870690
Spinks TE, Walters R, Feeley TW, et al. Improving cancer care through public reporting of meaningful quality measures. Health Aff (Millwood). 2011 Apr, 30(4): 664-72. https://pubmed.ncbi.nlm.nih.gov/21471487
Arora NK, Reeve BB, Hays RD, et al. Assessment of quality of cancer-related follow-up care from the cancer survivor's perspective. J Clin Oncol. 2011 Apr, 29: 1280-9. https://pubmed.ncbi.nlm.nih.gov/21357781
Bagchi AD, Af Ursin R, Leonard A. Assessing cultural perspectives on healthcare quality. J Immigr Minor Health. 2012 Feb, 14(1): 175-82. https://pubmed.ncbi.nlm.nih.gov/20945098
Abel G, Mavaddat N, Elliott MN, et al. Primary care experience of people with longstanding psychological problems: evidence from a national UK survey. Int Rev Psychiatry. 2011 Jan, 23(1): 9-Feb. https://pubmed.ncbi.nlm.nih.gov/21338292
Post L, Allen N. A Roadmap for CAHPS: what home health organizations need to know. Home Healthc Nurse. 2011 Jan, 29(1): 36-42. https://pubmed.ncbi.nlm.nih.gov/20585259
Anderson RT, Weisman CS, Scholle SH, et al. Evaluation of the quality of care in the clinical care centers of the National Centers of Excellence in Women's Health. Womens Health Issues. 2002 Nov-Dec, 12(6): 309-26. https://pubmed.ncbi.nlm.nih.gov/12457572
O'Day B, Palsbo SE, Dhont K, et al. Health plan selection criteria by people with impaired mobility. Med Care. 2002 Sept, 40(9): 732-42. https://pubmed.ncbi.nlm.nih.gov/12218764
Farley DO, Elliott MN, Short PF, et al. Effect of CAHPS performance information on health plan choices by Iowa Medicaid beneficiaries. Med Care Res Rev. 2002 Sept, 59(3): 319-36. https://pubmed.ncbi.nlm.nih.gov/12205831
Harris-Kojetin LD, Jael EM, Smith F, et al. What does voluntary disenrollment from Medicare+Choice plans mean to beneficiaries?. Health Care Financ Rev. 2002 Fall, 24(1): 117-32. https://pubmed.ncbi.nlm.nih.gov/12553297
Farley DO, Short PF, Elliott MN, et al. Effects of CAHPS health plan performance on plan choices by New Jersey Medicaid beneficiaries. Health Serv Res. 2002 Aug, 37(4): 985-1007. https://pubmed.ncbi.nlm.nih.gov/12236394
Solomon LS, Zaslavsky AM, Landon BE, et al. Variation in patient-reported quality among health care organizations. Health Care Financ Rev. 2002 Summer, 23(4): 85-100. https://pubmed.ncbi.nlm.nih.gov/12500472
Zaslavsky AM, Buntin MJB. Using survey measures to assess risk selection among Medicare managed care plans. Inquiry. 2002 Summer, 39(2): 138-51. https://pubmed.ncbi.nlm.nih.gov/12371568
Langwell KM, Moser JW. Strategies for Medicare health plans serving racial and ethnic minorities. Health Care Financ Rev. 2002 Summer, 23(4): 131-47. https://pubmed.ncbi.nlm.nih.gov/12500475
Zaslavsky AM, Shaul JA, Zaborski LB, et al. Combining health plan performance indicators into simpler composite measures. Health Care Financ Rev. 2002 Summer, 23(4): 101-15. https://pubmed.ncbi.nlm.nih.gov/12500473
Zaslavsky AM, Zaborski LB, Cleary PD. Factors affecting response rates to the Consumer Assessment of Health Plans Study survey. Med Care. 2002 June, 40(6): 485-99. https://pubmed.ncbi.nlm.nih.gov/12021675
Nerenz DR, Bonham VL, Green-Weir R, et al. Eliminating racial/ethnic disparities in health care: can health plans generate reports?. Health Aff (Millwood). 2002 May-June, 21(3): 259-63. https://pubmed.ncbi.nlm.nih.gov/12025992
Farley SP, McCormack L, Hibbard J, et al. Similarities and differences in choosing health plans. Med Care. 2002 Apr, 40(4): 289-302. https://pubmed.ncbi.nlm.nih.gov/12021685/
Fowler FJ, Gallagher PM, Stringfellow VL, et al. Using telephone interviews to reduce nonresponse bias to mail surveys of health plan members. Med Care. 2002 Mar, 40(3): 190-200. https://pubmed.ncbi.nlm.nih.gov/11880792
Hibbard JH, Berkman N, McCormack A, et al. The impact of a CAHPS report on employee knowledge, beliefs, and decisions. Med Care Res Rev. 2002 Mar, 59(1): 104-16. https://pubmed.ncbi.nlm.nih.gov/11877876
McCormack LA, Garfinkel SA, Hibbard JH, et al. Health insurance knowledge among Medicare beneficiaries. Health Serv Res. 2002 Feb, 37(1): 43-63. https://pubmed.ncbi.nlm.nih.gov/11949925