CAHPS surveys ask consumers and patients to report on and evaluate their health care experiences. Surveys cover topics important to consumers and focus on those aspects of quality that consumers are best qualified to assess.
CAHPS surveys play an important role as a quality improvement tool for health care organizations that use the standardized data to identify relative strengths and weaknesses in their performance, determine where they need to improve, and track their progress over time.
Reporting survey results to consumers is central to the CAHPS concept, which was designed as a reliable and useful tool for health care consumers. Reports are specifically intended to inform consumers about available health plan or provider choices and to support them in making good decisions.