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Consumer Assessment of Healthcare Providers and Systems (CAHPS) Home Page

Consumer Assessment of Healthcare Providers and Systems (CAHPS)
Clinician & Group Visit Survey 4.0 (beta)
This survey assesses patients’ most recent experience with telehealth and in-person care.
Three Webcasts on Improving Patient Experience
Access presentation slides and recordings from a series of webcasts.
New 2020 Health Plan Chartbook
Access the latest aggregated survey results.

Areas of Interest

Explore CAHPS Surveys

Each CAHPS survey is designed to assess patient experience in a specific health care setting.

Access Survey Results

The CAHPS Database offers free access to aggregated results for the CAHPS Clinician & Group Survey and the CAHPS Health Plan Survey.

Improve Patient Experience

The CAHPS Ambulatory Care Improvement Guide offers practical strategies for improving patient experience in ambulatory care settings.

 
 
AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS) program aims to advance our scientific understanding of patient experience with health care.
CAHPS surveys assess patient experience with health care services delivered in different settings and for specific conditions.
The CAHPS Databases are AHRQ's data repositories for selected CAHPS surveys. They facilitate comparisons of CAHPS survey results by and among survey users.
CAHPS surveys help healthcare organizations use data to identify strengths and weaknesses, determine where they need to improve, and track progress over time.
Public reporting of CAHPS survey results enables healthcare consumers to make informed decisions when selecting providers and health plans.
Read announcements about AHRQ's CAHPS surveys and related products.
AHRQ hosts free webcasts and other events to share information about CAHPS products, related resources, and research findings.
Find email addresses and phone numbers to get information about CAHPS surveys, the CAHPS Database, and CAHPS surveys implemented by the Centers for Medicare & Medicaid Services.