CAHPS

Consumer Assessment of Healthcare Providers and Systems (CAHPS) Home Page

Understanding CAHPS Surveys: A Primer for New Users (Webcast)
Summaries of CAHPS Consortium Research
2017 CAHPS Health Plan Survey Chartbook
Access the recording, transcript, and slides now.
View results for the core survey composites, individual question items, and ratings.
Two women discussing a medical report
CAHPS surveys ask consumers and patients to report on and evaluate their health care experiences.
Doctor holding a table and talking to a female patient
Each CAHPS survey is designed to assess patient experience in a specific health care setting.
Medical person with tablet and several medical-related floating icons
The CAHPS Database offers free access to aggregated results for the CAHPS Clinician & Group Survey and the CAHPS Health Plan Survey.
CAHPS surveys ask consumers and patients to report on and evaluate their health care experiences. Surveys cover topics important to consumers and focus on those aspects of quality that consumers are best qualified to assess.
The CAHPS Database aggregates survey data to facilitate comparisons of CAHPS results by survey users, researchers, and other interested organizations.
Access the latest news and events from CAHPS.
CAHPS surveys play an important role as a quality improvement tool for health care organizations that use the standardized data to identify relative strengths and weaknesses in their performance, determine where they need to improve, and track their progress over time.
Reporting survey results to consumers is central to the CAHPS concept, which was designed as a reliable and useful tool for health care consumers. Reports are specifically intended to inform consumers about available health plan or provider choices and to support them in making good decisions.
Events
Join us for live Webcasts that address key topics for survey users and other stakeholders.
Podcasts & Presentations
Learn from experts in developing and using patient experience surveys.