U.S. flag

Official website of the Department of Health & Human Services

Consumer Assessment of Healthcare Providers and Systems (CAHPS) Home Page

Consumer Assessment of Healthcare Providers and Systems (CAHPS)
Reasons to Choose a CAHPS Survey
A one-minute video about the benefits of using a CAHPS survey to assess patient experience.
Invitation Messages That Encourage Survey Responses
Access the recording, transcript, and slides here.
2019 CAHPS Health Plan Survey Results
Review the latest data from the CAHPS Health Plan Survey Database.

Areas of Interest

Each CAHPS survey is designed to assess patient experience in a specific health care setting.
The CAHPS Database offers free access to aggregated results for the CAHPS Clinician & Group Survey and the CAHPS Health Plan Survey.
The CAHPS Ambulatory Care Improvement Guide offers practical strategies for improving patient experience in ambulatory care settings.
Each CAHPS survey is designed to assess patient experience in a specific health care setting.
The CAHPS Ambulatory Care Improvement Guide offers practical strategies for improving patient experience in ambulatory care settings.
The purpose of AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS) program is to advance our scientific understanding of patient experience with health care.
Explore CAHPS surveys and supplemental items designed to capture patient experience with health care services at multiple levels of the delivery system.
The CAHPS database is AHRQ's repository for data from selected CAHPS surveys. The primary purpose of the CAHPS Database is to facilitate comparisons of CAHPS survey results by and among survey users.
Explore webcasts, podcasts, and videos about CAHPS surveys and related announcements from the U.S. Agency for Healthcare Research and Quality.
CAHPS surveys of patient experience help health care organizations use data to identify strengths and weaknesses, determine where they need to improve, and track quality improvement progress over time.
Public reporting is central to the CAHPS program. Learn how to report CAHPS survey results to health care consumers. Read about research on consumer reporting.
Find instructions and information on how to access PDF files.
Webcasts
Join us for live Webcasts that address key topics for survey users and other stakeholders.
Podcasts
Learn from experts in developing and using patient experience surveys.