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Consumer Assessment of Healthcare Providers and Systems (CAHPS) Home Page

Consumer Assessment of Healthcare Providers and Systems (CAHPS)
CAHPS: Assessing Healthcare Quality From the Patient’s Perspective
Access the AHRQ Program Brief.
What Is Patient Experience?
Learn more about how patient experience is defined.
Understanding CAHPS Surveys: A Primer for New Users
Access the recording, transcript, and slides.

Areas of Interest

Each CAHPS survey is designed to assess patient experience in a specific health care setting.
The CAHPS Database offers free access to aggregated results for the CAHPS Clinician & Group Survey and the CAHPS Health Plan Survey.
The CAHPS Ambulatory Care Improvement Guide offers practical strategies for improving patient experience in ambulatory care settings.
Each CAHPS survey is designed to assess patient experience in a specific health care setting.
The CAHPS Ambulatory Care Improvement Guide offers practical strategies for improving patient experience in ambulatory care settings.
The purpose of AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS) program is to advance our scientific understanding of patient experience with health care.
Explore CAHPS surveys and supplemental items designed to capture patient experience with health care services at multiple levels of the delivery system.
The CAHPS Databases are AHRQ's data repositories for selected CAHPS surveys. The primary purpose of the CAHPS Databases are to facilitate comparisons of CAHPS survey results by and among survey users. This voluntary compilation of survey results from a large pool of survey users into central databases enables participants to compare their own results to relevant reference points, such as overall and regional averages. The CAHPS Databases also offer important sources of primary data for research related to patient and consumer assessments of quality as measured by CAHPS surveys.
Explore webcasts, podcasts, and videos about CAHPS surveys and related announcements from the U.S. Agency for Healthcare Research and Quality.
CAHPS surveys of patient experience help health care organizations use data to identify strengths and weaknesses, determine where they need to improve, and track quality improvement progress over time.
Public reporting is central to the CAHPS program. Learn how to report CAHPS survey results to health care consumers. Read about research on consumer reporting.
Find instructions and information on how to access PDF files.
Webcasts
Join us for live Webcasts that address key topics for survey users and other stakeholders.
Podcasts
Learn from experts in developing and using patient experience surveys.