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Consumer Assessment of Healthcare Providers and Systems (CAHPS) Home Page

Consumer Assessment of Healthcare Providers and Systems (CAHPS)

CAHPS Patient Narrative Items Set
Learn about the CG-CAHPS Narrative Item Set plus new items in development.
Updated Clinician & Group Surveys Incorporate Telehealth
Learn about the new 3.1 and 4.0 versions.
New Items Ask about Access to Mental Health Care
Six new questions can be added to the CAHPS Health Plan and Clinician & Group Surveys.

Areas of Interest

Explore CAHPS Surveys

Each CAHPS survey is designed to assess patient experience in a specific health care setting.

Access Survey Results

The CAHPS Database offers free access to aggregated results for the CAHPS Clinician & Group Survey and the CAHPS Health Plan Survey.

Improve Patient Experience

The CAHPS Ambulatory Care Improvement Guide offers practical strategies for improving patient experience in ambulatory care settings.

 
 
AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS) program aims to advance our scientific understanding of patient experience with health care.
CAHPS surveys assess patient experience with health care services delivered in different settings and for specific conditions.
To customize a standardized CAHPS survey, users can add questions on a variety of topics.
Users of CAHPS surveys can review research on survey design and administration and access a free analytical tool, translation guidelines, and other resources.
The CAHPS Databases are AHRQ's data repositories for selected CAHPS surveys. They facilitate comparisons of CAHPS survey results by and among survey users.
AHRQ hosts free webcasts and other events to share information about CAHPS products, related resources, and research findings.
Public reporting of CAHPS survey results enables healthcare consumers to make informed decisions when selecting providers and health plans.
CAHPS surveys help healthcare organizations use data to identify strengths and weaknesses, determine where they need to improve, and track progress over time.
Read announcements about AHRQ's CAHPS surveys and related products.
Find email addresses and phone numbers to get information about CAHPS surveys, the CAHPS Database, and CAHPS surveys implemented by the Centers for Medicare & Medicaid Services.