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Consumer Assessment of Healthcare Providers and Systems (CAHPS) Home Page

Consumer Assessment of Healthcare Providers and Systems (CAHPS)
Participating in the 2021 CAHPS® Home and Community-Based Services (HCBS CAHPS) Survey Database: What You Need to Know
Register for April 21 webcast.
Lessons From Healthcare Organizations on Improving Patient Experience (Webcast)
Access presentation slides and recording.
New 2020 Health Plan Chartbook
Access the latest aggregated survey results.

Areas of Interest

Explore CAHPS Surveys

Each CAHPS survey is designed to assess patient experience in a specific health care setting.

Access Survey Results

The CAHPS Database offers free access to aggregated results for the CAHPS Clinician & Group Survey and the CAHPS Health Plan Survey.

Improve Patient Experience

The CAHPS Ambulatory Care Improvement Guide offers practical strategies for improving patient experience in ambulatory care settings.

 
 
The purpose of AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS) program is to advance our scientific understanding of patient experience with health care.
Explore CAHPS surveys and supplemental items designed to capture patient experience with health care services at multiple levels of the delivery system.
The CAHPS Databases are AHRQ's data repositories for selected CAHPS surveys. The primary purpose of the CAHPS Databases are to facilitate comparisons of CAHPS survey results by and among survey users. This voluntary compilation of survey results from a large pool of survey users into central databases enables participants to compare their own results to relevant reference points, such as overall and regional averages. The CAHPS Databases also offer important sources of primary data for research related to patient and consumer assessments of quality as measured by CAHPS surveys.
Explore webcasts, podcasts, and videos about CAHPS surveys and related announcements from the U.S. Agency for Healthcare Research and Quality.
CAHPS surveys of patient experience help health care organizations use data to identify strengths and weaknesses, determine where they need to improve, and track quality improvement progress over time.
Public reporting is central to the CAHPS program. Learn how to report CAHPS survey results to health care consumers. Read about research on consumer reporting.
Find email addresses and phone numbers to get information about CAHPS surveys, the CAHPS Database, and CAHPS surveys implemented by the Centers for Medicare & Medicaid Services.
Webcasts
Join us for live Webcasts that address key topics for survey users and other stakeholders.
Podcasts
Learn from experts in developing and using patient experience surveys.