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CAHPS Patient Narrative Elicitation Protocol
How CAHPS Surveys Measure Patient Experience
Supplemental Items
Optional items for the Clinician & Group Survey.
Differentiating between patient experience and satisfaction.
Browse questions you can add to the newest versions of surveys.
Two women discussing a medical report
CAHPS surveys ask consumers and patients to report on and evaluate their health care experiences.
Doctor holding a table and talking to a female patient
Each CAHPS survey is designed to assess patient experience in a specific health care setting.
Medical person with tablet and several medical-related floating icons
The CAHPS Database offers free access to comparative data for the CAHPS Clinician & Group Survey and the CAHPS Health Plan Survey.
CAHPS surveys ask consumers and patients to report on and evaluate their health care experiences. Surveys cover topics important to consumers and focus on those aspects of quality that consumers are best qualified to assess.
The CAHPS Database aggregates survey data to facilitate comparisons of CAHPS survey results by users, researchers, and other interested organizations.
The latest news and events from CAHPS
CAHPS surveys play an important role as a quality improvement tool for health care organizations that use the standardized data to identify relative strengths and weaknesses in their performance, determine where they need to improve, and track their progress over time.
Reporting survey results to consumers is central to the CAHPS concept, which was designed as a reliable and useful tool for health care consumers. Reports are specifically intended to inform consumers about available health plan or provider choices and to support them in making good decisions.
Join us for live Webcasts that address key topics for survey users and other stakeholders.
Podcasts & Presentations
Learn from experts in developing and using patient experience surveys.