Consumer Assessment of Healthcare Providers and Systems (CAHPS) Home Page

What Is Patient Experience?
Webcast: Understanding CAHPS Surveys: A Primer for New Users
2017 CAHPS Health Plan Survey Chartbook
Patient satisfaction and patient experience are not the same thing.
View results for the core survey composites, individual question items, and ratings.
Two women discussing a medical report
CAHPS surveys ask consumers and patients to report on and evaluate their health care experiences.
Doctor holding a table and talking to a female patient
Each CAHPS survey is designed to assess patient experience in a specific health care setting.
Medical person with tablet and several medical-related floating icons
The CAHPS Database offers free access to aggregated results for the CAHPS Clinician & Group Survey and the CAHPS Health Plan Survey.
The purpose of AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS) program is to advance our scientific understanding of patient experience with health care.
The CAHPS database is AHRQ's repository for data from selected CAHPS surveys. The primary purpose of the CAHPS Database is to facilitate comparisons of CAHPS survey results by and among survey users.
Explore webcasts, podcasts, and videos about CAHPS surveys and related announcements from the U.S. Agency for Healthcare Research and Quality.
CAHPS surveys of patient experience help health care organizations use data to identify strengths and weaknesses, determine where they need to improve, and track quality improvement progress over time.
Public reporting is central to the CAHPS program. Learn how to report CAHPS survey results to health care consumers. Read about research on consumer reporting.
Join us for live Webcasts that address key topics for survey users and other stakeholders.
Podcasts & Presentations
Learn from experts in developing and using patient experience surveys.