CAHPS Surveys and Guidance

CAHPS surveys ask patients to report on their experiences with a range of health care services at multiple levels of the delivery system. Several surveys ask about experiences with ambulatory care providers such as health plans, physicians' offices, and behavioral health plans, while others ask about experiences with care delivered in facilities such as hospitals, dialysis centers, and nursing homes.

Surveys Available From AHRQ

For the following surveys, you can download formatted instruments and instructions on administering the survey and analyzing and using the results.

Surveys Administered by CMS

For surveys administered by the Centers for Medicare & Medicaid Services (CMS), no documentation is available on the AHRQ site. The following pages provide links to the CMS sites with survey instruments and instructions.

Supplemental Items

Users of CAHPS surveys have the option of incorporating one or more supplemental items to customize their questionnaires. Learn about item sets on specific topics:

Using the Surveys

Review the pages below for general information about using the CAHPS surveys:

Next Steps in Survey Research

Learn about research aimed at improving the process of implementing CAHPS surveys:

Review more summaries of recent and ongoing research by members of the CAHPS Consortium.

Page last reviewed November 2017
Page originally created March 2012
Internet Citation: CAHPS Surveys and Guidance. Content last reviewed November 2017. Agency for Healthcare Research and Quality, Rockville, MD.