Clinician & Group
The CAHPS Clinician & Group Survey (CG-CAHPS) assesses patients' experiences with health care providers and staff in doctors' offices. Survey results can be used to:
- Improve care provided by individual providers, sites of care, medical groups, or provider networks.
- Equip consumers with information they can use to choose physicians and other health care providers, physician practices, or medical groups.
The survey includes standardized instruments for adults and children that can be used in both primary care and specialty care settings. To customize their questionnaires, users can also add supplemental items, including a structured series of open-ended questions. Version 3.0 of the Clinician & Group Survey was released in July 2015. The legacy version—version 2.0—remains available.
Download the Clinician & Group Survey and Instructions
Get the Clinician & Group Survey and instructions to download the files needed to conduct a Clinician & Group Survey:
- The survey instruments for adults and children:
- 3.0 version.
- 2.0 version.
- Optional supplemental items.
- Sample telephone scripts.
- Guidance on administering the survey, including sample letters and emails.
- Guidance on preparing the data for analysis.
- SAS®-based analysis programs and instructions for analyzing survey results.
- Guidance on reporting survey results.
Quality Measures From the Clinician & Group Survey
The CAHPS Clinician & Group Survey produces the following measures of patient experience:
- Getting Timely Appointments, Care, and Information.
- How Well Providers Communicate With Patients.
- Providers’ Use of Information to Coordinate Patient Care (New to the 3.0 version).
- Helpful, Courteous, and Respectful Office Staff.
- Patients' Rating of the Provider.
To learn about describing the measures, selecting scores to report, and displaying the results to consumers, refer to How To Report Results of the CAHPS Clinician & Group Survey (PDF, 971 KB).
Supplemental Items for the Clinician & Group Survey
The Clinician & Group Survey includes a variety of optional, supplemental items that survey sponsors may add to questionnaires for adults and children. The CAHPS team is currently updating all supplemental items for use with the Clinician & Group Survey 3.0.
Major item sets: Included among the supplemental items are four major item sets designed for the Clinician & Group Survey:
- CAHPS Cultural Competence Item Set
- CAHPS Health Information Technology Item Set
- CAHPS Health Literacy Item Sets
- CAHPS Patient-Centered Medical Home (PCMH) Item Set
CAHPS Patient Narrative Elicitation Protocol (beta version): Users of the Clinician & Group Survey 3.0 can also incorporate a structured series of five open-ended questions to gather narrative comments from patients.
Variations on the Clinician & Group Survey
The core items in the Clinician & Group Survey serve as the foundation for two surveys required by the Centers for Medicare & Medicaid Services (CMS):
- The CAHPS for PQRS Survey—For group practices participating in CMS’s Physician Quality Reporting System.
- The CAHPS Survey for ACOs—For accountable care organizations participating in Medicare initiatives.
Both surveys incorporate supplemental items to produce patient experience measures beyond those generated by the core survey.
Implementing the Clinician & Group Survey
Users of this survey include medical practices, health plans, health systems, regional and community-based collaboratives, accreditation and certification organizations, State agencies, and Federal agencies (such as the Centers for Medicare & Medicaid Services, Veterans Health Administration, and the Department of Defense).
Learn about strategies for implementing this survey at the community level:
- The Evolving Landscape for the CAHPS Clinician & Group Survey: Understanding and Navigating Multiple Surveying Requirements, November 2014, available from the Robert Wood Johnson Foundation’s Aligning Forces for Quality program.
- Forces Driving Implementation of the CAHPS® Clinician & Group Survey, March 2013, available from the Robert Wood Johnson Foundation.
- Leverage Existing Efforts or Use a Centralized Approach? Two Strategies for Community-Wide Implementation of the CAHPS Clinician & Group Survey, Robert Wood Johnson Foundation, Aligning Forces for Quality (PDF, 222 KB).
- Webcast recording: The CAHPS Clinician & Group Survey: Strategies for Community-Wide Implementation, December 2010.
Using Clinician & Group Survey Data
Organizations use the Clinician & Group Survey for several purposes.
- To compare survey data to results voluntarily submitted by survey sponsors around the country to the CAHPS Database: AHRQ’s CAHPS Database reports aggregated data that can be used to assess the overall performance of different kinds of physician practices and groups and analyze the performance of a single physician practice or group relative to appropriate benchmarks.
- To improve patients’ experiences with primary and specialty care: AHRQ offer a variety of written materials and recordings to inform and support the improvement process.
- To report scores to consumers as well as physician practices, medical groups, health plans, and other audiences: AHRQ offers specific guidance on reporting the results of CAHPS surveys as well as more comprehensive guidance on reporting quality information to consumers in TalkingQuality.
The Agency for Healthcare Research and Quality first released the Clinician & Group Survey for adults and children in 2007, building on prior work conducted by the CAHPS Consortium as well as other developers of physician-level surveys of patient experience. Since that time, the survey has been updated and refined to better meet the changing circumstances of its users. At each stage of the process, the Consortium benefited from a significant amount of input from key stakeholders from the provider, health plan, and purchaser communities, as well as feedback from patients. Learn about the development of the Clinician & Group Survey.
Page originally created June 2013