Using CAHPS Surveys

CAHPS Survey Design and Administration

Read about AHRQ-funded research on CAHPS survey design and administration strategies intended to improve the reliability, validity and usefulness of CAHPS surveys.

• CAHPS Survey Administration: What We Know and Potential Research Questions (PDF, 738 KB).
• Review a summary of the September 2018 research meeting on advances in survey methodology (PDF, 442 KB).

Analyzing CAHPS Survey Data

Learn about programs and guidance available to support users in analyzing CAHPS survey data to generate results that can be reported to healthcare providers, administrators, and consumers. Consult the following documents and files to assist with data preparation and analysis:

• Preparing Data from CAHPS Surveys for Analysis (PDF, 369 KB)
• CAHPS Analysis Program with Test Modules (ZIP, 68 KB)
• Instructions for Analyzing Data from CAHPS Surveys (PDF, 966 KB)
• Using Natural Language Processing to Code Patient Experience Narratives Capabilities and Challenges

Modifying and Naming CAHPS Surveys

Learn about modifying and naming CAHPS surveys to understand what changes you can make to a CAHPS survey and how to give proper attribution to the CAHPS program. You can use supplemental items developed under the CAHPS program, borrow items from other surveys, or develop items for your own purposes, as long as you retain all core items of the CAHPS questionnaire in the same order.

Translating Surveys and Other Materials

Review guidance on translating surveys and other materials to meet the needs of non-English speakers in the United States and internationally.

• Translating CAHPS Surveys (PDF, 246 KB)

Planning a CAHPS Survey Project

Review the steps involved in planning a CAHPS survey project, from the formation of a project team to the planning of an evaluation. This section offers key questions to help you define your specific needs and document your decisions.

Hiring a CAHPS Survey Vendor

Review recommendations for finding and hiring the right vendor to administer the survey and possibly analyze and report results.

Managing a CAHPS Survey Project

Learn about managing a CAHPS survey project to ensure that your survey project runs smoothly and that your team is prepared to handle any unexpected problems. Review tips and considerations relevant to effective communication, a realistic budget and schedule, and a good working relationship with your vendor.