Managing a CAHPS Survey Project

By developing a comprehensive project management strategy early on, you can ensure that your survey project runs smoothly and that your team is prepared to handle any unexpected problems. This section offers tips and considerations relevant to three management objectives:

  • Effective Communication Within and Across Teams. Once you have set up your team, formed an advisory group, and contracted with a vendor, consider how you will manage communication among these entities. Each is likely to make decisions that affect the others, so it is important to have a mechanism in place to keep all parties informed of the decisions being made and their implications. Learn more about managing communications in a survey project.
  • Clear and Realistic Expectations for Costs and Timing. A clear budget and a realistic schedule are two of the most important elements of an effective project management strategy. Both will evolve over time, especially as you move beyond the design phase into the implementation phase. Thus, keeping the budget and schedule in mind as you formulate and adjust your project design helps you to maintain feasible plans and realistic goals. Learn more about managing your costs and your schedule.
  • A Good Working Relationship with Your Vendor. Once you have selected one or more vendors, you will need to monitor their progress, work with them to overcome any setbacks they encounter, and ensure that they meet the expectations you have established. Learn more about working well with your vendor.
Page last reviewed August 2017
Page originally created March 2012
Internet Citation: Managing a CAHPS Survey Project. Content last reviewed August 2017. Agency for Healthcare Research and Quality, Rockville, MD.