CAHPS Webcasts & Other Events

Webcasts

The CAHPS^® User Network hosts educational events designed to inform survey users about products and related resources, offer updates on the status of products in development, and support in the use of CAHPS survey and data results.

• Creative Strategies to Improve Patient Care Experience (April 18, 2019)
• Understanding CAHPS Surveys: A Primer for New Users (Webcast)—Annual Refresher (January 8, 2019)
• Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (October 3, 2018)
• Understanding CAHPS Surveys: A Primer for New Users (January 11, 2018)
• CAHPS Moving Forward: Innovations in Tools and Research (October 12, 2017)
• Introducing the CAHPS Cancer Care Survey (June 13, 2017)
• Introducing a Protocol To Obtain Patient Comments Using the CAHPS Clinican & Group Survey (January 26, 2017)
• Strategies for Improving CAHPS Health Plan Survey Scores (April 13, 2016)
• Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (March 15, 2016)
• Introducing the New CAHPS Clinician & Group Survey 3.0 (September 17, 2015)
• Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (March 17, 2015)
• Introducing the CAHPS Child Hospital Survey (January 22, 2015)
• Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (October 22, 2014)
• Public Reporting of Patients’ Comments with Quality Measures: How Can We Make It Work? (June 3, 2014)
• Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (January 15, 2014)
• Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (October 8, 2013)

User Group Meetings

The Agency for Healthcare Research and Quality has hosted 12 in-person conferences for researchers and users of CAHPS surveys. Copies of presentations delivered at the last meeting are available at the links below.

• 12th National CAHPS User Group Meeting, April 19–21, 2010
• 11th National CAHPS User Group Meeting, December 3–5, 2008
• 10th National CAHPS User Group Meeting, March 29–31, 2006
• 9th National CAHPS User Group Meeting, December 2004
• 8th National CAHPS User Group Meeting, June 6–7, 2002
• 7th National CAHPS User Group Meeting, March 8–9, 2001

Presentations at AHRQ Conferences

CAHPS researchers have shared their work at the AHRQ annual conferences. Copies of presentations are available at the links below.

• 2015 AHRQ Research Conference, October 4–6, 2015
• 2012 AHRQ Annual Conference, September 9–11, 2012
• 2011 AHRQ Annual Conference, September 18–21, 2011
• 2010 AHRQ Annual Conference, September 27–29, 2010