CAHPS Webcasts & Recent Events

AHRQ sponsors webcasts and other events to provide information about CAHPS products and related resources, offer updates on the status of products in development, and support survey sponsors and vendors in using CAHPS instruments and data.  

Research Meetings

AHRQ’s research meetings bring together survey stakeholders and health services researchers to share current findings and identify research needs and priorities.

Review all research meetings since 2016.

Topics addressed over the last several years include:

• Patient experience, patient safety, and provider well-being: Associations and paths for quality improvement.
• Equity in patient experience with care.
• The science and implementation of patient narratives. 
• Methods for implementing and evaluating improvements in patient experience.
• Improving response rates and the representativeness of CAHPS survey data.

To receive information about CAHPS research meetings, please sign up for AHRQ’s email updates.

Upcoming Webcasts

• Improving Response Rates and Representativeness for CAHPS Survey Data: An Overview of Web-First and Other Strategies (Webcast) (January 11, 2024)
• The CAHPS Child Hospital Survey: Using Database Results and New Narrative Items to Guide Improvement (Webcast) (December 6, 2023) 

Recent Webcasts

2023

• Addressing Emerging Needs for Patient Experience Measurement and Improvement (Webcast) (September 13, 2023)
• Learning from Patient Narratives Through Innovative Feedback Reporting Methods (Webcast) (May 31, 2023)
• Participating in the 2022 CAHPS® Home and Community-Based Services (HCBS CAHPS) Survey Database: What You Need to Know (May 18, 2023)
• Understanding CAHPS Surveys: A Primer for New Users (Webcast) (January 11, 2023)

2022

• Useful Online Tools for CAHPS Survey Users (Webcast) (November 16, 2022)
• The Power of Patient Stories for Improving the Patient Experience (Webcast) (May 12, 2022)
• Introducing the CAHPS Child Hospital Survey (Child HCAHPS) Database (Webcast) (March 23, 2022)
• Understanding CAHPS Surveys: A Primer for New Users (Webcast) (January 19, 2022)

2021

• CAHPS Patient Narrative Item Sets (November 16, 2021) 
• Participating in the 2021 CAHPS Home and Community-Based Services (HCBS CAHPS) Survey Database: What You Need To Know (AHRQ-CMS webcast) (April 21, 2021)
• Improving Patient Experience in Large Organizations (March 24, 2021)
• Improving Patient Experience: Data Analysis Methods (March 3, 2021)
• Lessons From Healthcare Organizations on Improving Patient Experience (January 28, 2021)

Review archived webcasts.