AHRQ's CAHPS Program: Addressing Emerging Needs for Patient Experience Measurement and Improvement (Webcast)
On September 13, AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program hosted a free webcast about how the agency’s CAHPS Consortium is addressing survey stakeholders’ emerging needs for patient experience measurement and improvement.
Topics of the webcast include:
- The value of AHRQ's CAHPS program and its use of survey results to improve patient experience.
- Updates in survey content in response to changes in care delivery.
- Efforts to improve CAHPS survey design and administration methods.
- The development of new surveys in response to emerging information needs.
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Distinguished Professor of Medicine,
University of California,
Affiliated Adjunct Researcher
Los Angeles, CA
John D. Stoeckle Center for Primary Care Innovation,
Massachusetts General Hospital/Yale New Haven, CT
User Network for CAHPS, Westat
AHRQ's CAHPS Program: Addressing Emerging Needs for Patient Experience Measurement and Improvement (59:21)