CAHPS Patient Narrative Item Sets (webcast)
Contents
Summary
In this AHRQ webcast, CAHPS researchers presented the narrative items for both the 3.1 and 4.0 (beta) versions of the Clinician & Group Survey and answered questions about using them. They also previewed Narrative Item Sets in development for the CAHPS Health Plan Survey and the Child HCAHPS Survey.
Speakers
![Caren Ginsberg](/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/caren-ginsberg.jpg)
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
AHRQ CAHPS Program (PDF, 202 KB)
![Steven Martino](/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/steven-martino.jpg)
Senior Behavioral/Social Scientist
RAND
Pittsburgh, PA
Update Narrative Item Sets for the CAHPS Clinician & Group Survey (PDF, 662 KB)
![Mark Schlesinger](/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/mark-schlesinger.jpg)
Professor of Health Policy
Department of Health Policy and Management
Yale School of Public Health
New Haven, CT
Update Narrative Item Sets for the CAHPS Clinician & Group Survey (PDF, 662 KB)
![Dale Shaller, MPA](/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/shaller.jpg)
Principal
Shaller Consulting Group
Stillwater, MN
Intro Slides (PDF, 2.7 MB)
Closing Slides (PDF, 330 KB)
Recording
An Update on the CAHPS Patient Narrative Item Sets (01:01:36)
Related Materials
- Grob R, Schlesinger M, Barre LR, et al. What Words Convey: The Potential for Patient Narratives to Inform Quality Improvement. Milbank Q. 2019 Mar , 97(1): 176–227.
- Grob R, Schlesinger M, Parker AM, et al. Breaking Narrative Ground: Innovative Methods for Rigorously Eliciting and Assessing Patient Narratives. Health Serv Res 2016 Jun;51 Suppl 2:1248–72.
- Ish D, Parker AM, Osoba OA, et al. Using Natural Language Processing to Code Patient Experience Narratives: Capabilities and Challenges. 2020 Jan.
- Kanouse DE, Schlesinger, M, Shaller D, et al. How Patient Comments Affect Consumers' Use of Physician Performance Measures. Med Care 2016 Jan;54(1):24–31.
- Schlesinger M, Grob R, Shaller D, et al. Taking Patients' Narratives about Clinicians from Anecdote to Science. N Engl J Med 2015 Aug;373(7):675–679.