Learning from Patient Narratives Through Innovative Feedback Reporting Methods (Webcast)
Summary
This webcast provided an overview of AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys and patient narratives and described the New York-Presbyterian Hospital (NYP) patient narrative reporting project. The impact of the project on staff and patient experience and NYP leadership perspectives was discussed.
Speakers

Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD

Fishman Family President’s Distinguished Associate Professor of Health
Care Management The Wharton School, University of Pennsylvania
Philadelphia, PA

Professor of Health Policy
Department of Health Policy and Management
Yale School of Public Health
New Haven, CT

Senior Vice-President - Patient Services and Chief Experience Officer
New York-Presbyterian Hospital
New York, NY

Principal
Shaller Consulting Group
Stillwater, MN