The Power of Patient Stories for Improving the Patient Experience (Webcast)
Thursday, May 12, 2022
Description
This AHRQ webcast provided an overview of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Narrative Item sets, and the insights that rigorously elicited and analyzed narratives can provide about patients’ experiences with care that cannot be captured via closed-ended survey questions alone. Speakers explained how patient narratives can help healthcare organizations address challenges and achieve successful quality improvement initiatives.
Speakers
Caren Ginsberg, Ph.D.
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
Rachel Grob, Ph.D.
Director of National Initiatives, Center for Patient Partnerships
Senior Scientist at the Department of Family Medicine and Community Health
University of Wisconsin-Madison
Madison, WI
Director of National Initiatives, Center for Patient Partnerships
Senior Scientist at the Department of Family Medicine and Community Health
University of Wisconsin-Madison
Madison, WI
Ingrid Nembhard, Ph.D., M.S.
Fishman Family President’s Distinguished Associate Professor of Health
Care Management The Wharton School, University of Pennsylvania
Philadelphia, PA
Fishman Family President’s Distinguished Associate Professor of Health
Care Management The Wharton School, University of Pennsylvania
Philadelphia, PA
Dale Shaller, M.P.A.
Principal
Shaller Consulting Group
Stillwater, MN
Principal
Shaller Consulting Group
Stillwater, MN
