The Power of Patient Stories for Improving the Patient Experience (Webcast)
Contents
Summary
This AHRQ webcast provided an overview of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Narrative Item sets, and the insights that rigorously elicited and analyzed narratives can provide about patients’ experiences with care that cannot be captured via closed-ended survey questions alone. Speakers explained how patient narratives can help healthcare organizations address challenges and achieve successful quality improvement initiatives.
Speakers and Presentation Slides
![Caren Ginsburg](/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/caren-ginsberg-small.jpg)
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
AHRQ's CAHPS Program (PDF, 584 KB)
![Rachel Grob, Ph.D.](/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/rachel-grob.jpg)
Director of National Initiatives, Center for Patient Partnerships
Senior Scientist at the Department of Family Medicine and Community Health
University of Wisconsin-Madison
Madison, WI
The Power of Patient Stories (PDF, 2 MB)
![Ingrid Nembhard, Ph.D., M.S.](/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ingrid-nembhard.jpg)
Fishman Family President’s Distinguished Associate Professor of Health
Care Management The Wharton School, University of Pennsylvania
Philadelphia, PA
Using Narratives for Quality Improvement (PDF, 1 MB)
![Dale Shaller](/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/dale-shaller-small.jpg)
Principal
Shaller Consulting Group
Stillwater, MN
Intro Slides (PDF, 897 KB)
Closing Slides (PDF, 739 KB)
Recording
The Power of Patient Stories for Improving the Patient Experience (Webcast) (1:00:26)