Browse or search for publications about the development and use of CAHPS surveys and other topics related to assessing patients’ experiences with care.
Nembhard IM, Matta S, Shaller D, et al. Learning from patients: The impact of using patients' narratives on patient experience scores. Health Care Manage Rev. Jan 24, 49(1): 2-13. https://pubmed.ncbi.nlm.nih.gov/38019459/
Weinick RM, Becker K, Parast L, et al. Emergency Department Patient Experience of Care Survey: Development and Field Test. Rand Health Q. 2014 Dec, 4(3): 5. https://pubmed.ncbi.nlm.nih.gov/28560075/
Weidmer BA, Cleary PD, Keller S, et al. Development and evaluation of the CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey for in-center hemodialysis patients. Am J Kidney Dis. 2014 Nov, 64(5): 753-760. https://pubmed.ncbi.nlm.nih.gov/24998035
Shaller D, Kanouse DE, Schlesinger M. Context-based strategies for engaging consumers with public reports on health care providers. Med Care Res Rev. 2014 Oct, 71(5 Suppl): 17S-37S. https://pubmed.ncbi.nlm.nih.gov/23819945
Schlesinger M, Kanouse DE, Martino SC, et al. Complexity, public reports, and choice of doctors: a look inside the blackest box of consumer behavior. Med Care Res Rev. 2014 Oct, 71(5 Suppl): 38S-64S. https://pubmed.ncbi.nlm.nih.gov/23999489
Cleary PD, Meterko M, Wright SM, et al. Are comparisons of patient experiences across hospitals fair? A study in Veterans Health Administration hospitals. Med Care. 2014 Jul, 52(7): 619-625. https://pubmed.ncbi.nlm.nih.gov/24926709
Anhang Price R, Elliott MN, Zaslavsky AM, et al. Examining the role of patient experience surveys in measuring health care quality. Med Care Res Rev. 2014 July, 71(5): 522-54. https://pubmed.ncbi.nlm.nih.gov/25027409
Wood R, Paoli CJ, Hays RD, et al. Evaluation of non-response to the Consumer Assessment of Healthcare Providers and Systems In-Center Hemodialysis Survey (CAHPS-ICH). Clin J Am Soc Nephrol. 2014 June, 9(6): 1099-1108. https://pubmed.ncbi.nlm.nih.gov/24832092
Hussey PS, Luft HS, McNamara P. Public reporting of provider performance at a crossroads in the United States: summary of current barriers and recommendations on how to move forward. Med Care Res Rev. 2014 May, 71(5 Suppl): 5S-16S. https://pubmed.ncbi.nlm.nih.gov/24871273
Hays RD, Martino S, Brown JA, et al. Evaluation of a care coordination measure for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Medicare survey. Med Care Res Rev. 2014 Apr, 71(2): 192-202. https://pubmed.ncbi.nlm.nih.gov/24227813
Weinick R, Haviland AM, Hambarsoomian K, et al. Does the racial/ethnic composition of Medicare Advantage Plans reflect their areas of operation?. Health Serv Res. 2014 Apr, 49(2): 526-45. https://pubmed.ncbi.nlm.nih.gov/24032551
Mukamel DB, Haeder SF, Weimer DL. Top-down and bottom-up approaches to health care quality: the impacts of regulation and report cards. Annu Rev Public Health. 2014 Mar, 35: 477-97. https://pubmed.ncbi.nlm.nih.gov/24159921
Quigley DD, Elliott MN, Farley DO, et al. Specialties differ in which aspects of doctor communication predict overall physician ratings. J Gen Intern Med. 2014 Mar, 29(3): 447-54. https://pubmed.ncbi.nlm.nih.gov/24163151
Drake KM, Hargraves JL, Lloyd S, et al. The effect of response scale, administration mode, and format on responses to the CAHPS Clinician and Group survey. Health Serv Res. 2014 Jan, 49(4): 1387-99. https://pubmed.ncbi.nlm.nih.gov/24471975
Klein DJ, Elliott MN, Haviland AM, et al. Understanding nonresponse to the 2007 Medicare CAHPS Survey. Gerontologist . 2011 Dec, 51(6): 843-55. https://pubmed.ncbi.nlm.nih.gov/21700769
Grabowski C, Town J. Does information matter? Competition, quality, and the impact of nursing home report cards. Health Serv Res. 2011 Dec, 46(6pt1): 1698-1719. https://pubmed.ncbi.nlm.nih.gov/21790590
Martino SC, Elliott MN, Kanouse DE, et al. Depression and the health care experiences of Medicare beneficiaries. Health Serv Res. 2011 Dec, 46(6pt1): 1883-1904. https://pubmed.ncbi.nlm.nih.gov/21762146
Ketelaar A, Faber MJ, Flottorp S, et al. Public release of performance data in changing the behavior of healthcare consumers, professionals or organizations. Cochrane Database Syst Rev. 2011 Nov, 11. https://pubmed.ncbi.nlm.nih.gov/22071813
Kadry B, Chu LF, Kadry B, et al. Analysis of 4999 online physician ratings indicates that most patients give physicians a favorable rating. J Med Internet Res. 2011 Nov, 13(4): e95. https://pubmed.ncbi.nlm.nih.gov/22088924
Farley DO, Elliott MN, Haviland AM, et al. Understanding variations in Medicare Consumer Assessment of Health Care Providers and Systems scores: California as an example. Health Serv Res. 2011 Oct, 46(5): 1646-62. https://pubmed.ncbi.nlm.nih.gov/21644970
Mittler JN, Landon BE, Zaslavsky AM, et al. Market characteristics and awareness of managed care options among elderly beneficiaries enrolled in traditional Medicare. Medicare Medicaid Res Rev. 2011 Oct, 1(3): E1-19. https://pubmed.ncbi.nlm.nih.gov/22340776
Elliott MN, Haviland AM, Orr N, et al. How do the experiences of Medicare beneficiary subgroups differ between managed care and original Medicare?. Health Serv Res. 2011 Aug, 46(4): 1039-58. https://pubmed.ncbi.nlm.nih.gov/21306370
Lyratzopoulos G, Elliott MN, Barbiere JM, et al. How can healthcare organizations be reliably compared?: Lessons from a national survey of patient experience. Med Care . 2011 Aug, 49(8): 724-33. https://pubmed.ncbi.nlm.nih.gov/21610543
Wilkins V, Elliott MN, Richardson A, et al. The association between care experiences and parent ratings of care for different racial, ethnic and language groups in a Medicaid population. Health Serv Res. 2011 June, 46(3): 821-39. https://pubmed.ncbi.nlm.nih.gov/21275987
Sternberg SB, Co JP, Homer CJ. Review of quality measures of the most integrated health care settings for children and the need for improved measures: recommendations for initial core. Acad Pediatr. 2011 May-June, 11(3 Suppl): S49-58. https://pubmed.ncbi.nlm.nih.gov/21570017
Friedberg M, SteelFisher GK, Karp M, et al. Physician groups' use of data from patient experience surveys. J Gen Intern Med. 2011 May, 26(5): 498-504. https://pubmed.ncbi.nlm.nih.gov/21161419
Setodji CM, Reise SP, Morales LS, et al. Differential item functioning by survey language among older Hispanics enrolled in Medicare managed care: A new method for anchor item selection. Med Care. 2011 May, 49(5): 461-68. https://pubmed.ncbi.nlm.nih.gov/21422959
Weinick RM, Elliott MN, Volandes AE, et al. Using standardized encounters to understand reported racial/ethnic disparities in patient experiences with care. Health Serv Res. 2011 Apr, 46(2): 491-509. https://pubmed.ncbi.nlm.nih.gov/21143475
Trigg L. Patients' opinions of health care providers for supporting choice and quality improvement. J Health Serv Res Policy. 2011 Apr, 16(2): 102-7. https://pubmed.ncbi.nlm.nih.gov/20870690
Spinks TE, Walters R, Feeley TW, et al. Improving cancer care through public reporting of meaningful quality measures. Health Aff (Millwood). 2011 Apr, 30(4): 664-72. https://pubmed.ncbi.nlm.nih.gov/21471487
Arora NK, Reeve BB, Hays RD, et al. Assessment of quality of cancer-related follow-up care from the cancer survivor's perspective. J Clin Oncol. 2011 Apr, 29: 1280-9. https://pubmed.ncbi.nlm.nih.gov/21357781
Bagchi AD, Af Ursin R, Leonard A. Assessing cultural perspectives on healthcare quality. J Immigr Minor Health. 2012 Feb, 14(1): 175-82. https://pubmed.ncbi.nlm.nih.gov/20945098
Abel G, Mavaddat N, Elliott MN, et al. Primary care experience of people with longstanding psychological problems: evidence from a national UK survey. Int Rev Psychiatry. 2011 Jan, 23(1): 9-Feb. https://pubmed.ncbi.nlm.nih.gov/21338292
Post L, Allen N. A Roadmap for CAHPS: what home health organizations need to know. Home Healthc Nurse. 2011 Jan, 29(1): 36-42. https://pubmed.ncbi.nlm.nih.gov/20585259