Browse or search for publications about the development and use of CAHPS surveys and other topics related to assessing patients’ experiences with care.
Weech-Maldonado R, Weidmer B, Morales LS, et al. Cross-cultural adaptation of survey instruments: the CAHPS experience. In Cynamon ML, Kulka RA editors. Seventh Conference on Health Survey Research Methods. 2000 Dec, : 75-82.
Spranca M, Kanouse DE, Elliott MN, et al. Do consumer reports of health plan quality affect health plan selection?. Health Serv Res. 2000 Dec, 35(5 Pt 1): 933-47. https://pubmed.ncbi.nlm.nih.gov/11130805
McCorry F, Garnick DW, Bartlett J, et al. Developing performance measures for alcohol and other drug services in managed care plans. Jt Comm J Qual Improv. 2000 Nov, 26(11): 633-43. https://pubmed.ncbi.nlm.nih.gov/11098426
Hibbard JH, Harris-Kojetin L, Mullin P, et al. Increasing the impact of health plan report cards by addressing consumer concerns. Health Aff (Millwood). 2000 Sept-Oct, 19(5): 138-43. https://pubmed.ncbi.nlm.nih.gov/10992661
Zaslavsky AM, Zaborski LB, Cleary PD. Does the effect of respondent characteristics on consumer assessments vary across health plans?. Med Care Res Rev. 2000 Sept, 57(3): 379-94. https://pubmed.ncbi.nlm.nih.gov/10981191
Guadagnoli E, Epstein AM, Zaslavsky A, et al. Providing consumers with information about the quality of health plans: the Consumer Assessments of Health Plans (CAHPS) demonstration in Washington State. Jt Comm J Qual Improv. 2000 July, 26(7): 410-20. https://pubmed.ncbi.nlm.nih.gov/10897458
Zaslavsky AM, Landon BE, Beaulieu ND, et al. How consumer assessments of managed care vary within and among markets. Inquiry. 2000 Summer, 37(2): 146-61. https://pubmed.ncbi.nlm.nih.gov/10985109
Millar JS, McCauley D, Hays C, et al. Consumer Assessment of Health Plans Survey (CAHPS) results for Oklahoma managed care Medicaid, 1997, 1998, and 1999. J Okla State Med Assoc. 2000 Mar, 93(3): 109-17. https://pubmed.ncbi.nlm.nih.gov/10734703
Zaslavsky AM, Beaulieu ND, Landon BE, et al. Dimensions of consumer-assessed quality of Medicare managed care health plans. Med Care. 2000 Feb, 38(2): 162-74. https://pubmed.ncbi.nlm.nih.gov/10659690
Eisen SV, Clarridge B, Stringfellow V, et al. Toward a national report card: measuring consumer experiences with behavioral health services. In: Achieving Quality in Psychiatric and Substance Abuse Practice: Concepts and Case Reports; edited by B Dickey and L Seder. 2000
Eisen SV, Cleary PD. The experience of care and health outcomes (ECHO) survey. Behavioral outcomes and guidelines sourcebook. 2000
Homer CJ, Fowler FJ, Gallagher PM, et al. The Consumer Assessment of Health Plans Study (CAHPS) survey of children's health care. Jt Comm J Qual Improv. 1999 July, 25(7): 369-77. https://pubmed.ncbi.nlm.nih.gov/10412084
Hochhauser M. Health maintenance organization report cards: communication strategies versus consumer abilities. Manag Care Q . 1999 Summer, 7(3): 75-82. https://pubmed.ncbi.nlm.nih.gov/10620962
Eisen SV, Shaul JA, Clarridge B, et al. Development of a consumer survey for behavioral health services. Psychiatr Serv. 1999 June, 50(6): 793-8. https://pubmed.ncbi.nlm.nih.gov/10375149
Shaul JA, Fowler FJ, Zaslavsky AM, et al. The impact of having parents report about both their own and their children's experiences with health insurance plans. Med Care. 1999 Mar, 37(3 Suppl): MS59-MS68. https://pubmed.ncbi.nlm.nih.gov/10098560
Crofton C, Lubalin JS, Darby C. Consumer Assessment Of Health Plans Study (CAHPSTM): Foreword. Med Care. 1999 Mar, 37(3 Suppl): MS1-MS9. https://pubmed.ncbi.nlm.nih.gov/10098554
Brown JA, Nederend SE, Hays RD, et al. Special issues in assessing care of Medicaid recipients. Med Care. 1999 Mar, 37(3 Suppl): MS89-MS96. https://pubmed.ncbi.nlm.nih.gov/10098562
Lubalin JS, Harris-Kojetin LD. What do consumers want and need to know in making health care choices?. Med Care Res Rev. 1999 Mar, 56(1 Suppl): 67-102. https://pubmed.ncbi.nlm.nih.gov/10354679
Weidmer BA, Brown J, Garcia L. Translating the CAHPS 1.0 survey instruments into Spanish. Med Care. 1999 Mar, 37(3 Suppl): MS89-96. https://pubmed.ncbi.nlm.nih.gov/10098563
Harris-Kojetin LD, Fowler FJ, Brown JA, et al. The use of cognitive testing to develop and evaluate CAHPS 1.0 core survey items. Med Care. 1999 Mar, 37(3 Suppl): MS10-21. https://pubmed.ncbi.nlm.nih.gov/10098555
Schnaier JA, Sweeny SF, Williams VS, et al. Special issues addressed in the CAHPS survey of Medicare managed care beneficiaries. Med Care. 1999 Mar, 37(3 Suppl): MS69-MS78. https://pubmed.ncbi.nlm.nih.gov/10098561
Gallagher PM, Fowler FJ, Stringfellow VL. Respondent selection by mail: obtaining probability samples of health plan enrollees. Med Care. 1999 Mar, 37(3 Suppl): MS50-MS58. https://pubmed.ncbi.nlm.nih.gov/10098559
Hays RD, Shaul JA, Williams VS, et al. Psychometric properties of the CAHPS 1.0 survey measures. Med Care. 1999 Mar, 37(3 Suppl): MS22-31. https://pubmed.ncbi.nlm.nih.gov/10098556
McGee J, Kanouse DE, Sofaer S, et al. Making survey results easy to report to consumers: how reporting needs guided survey design in CAHPS. Med Care. 1999 Mar, 37(3 Suppl): MS32-MS40. https://pubmed.ncbi.nlm.nih.gov/10098557
Fowler FJ, Gallagher PM, Nederend S. Comparing telephone and mail responses to the CAHPS survey instrument. Med Care. 1999 Mar, 37(3 Suppl): MS41-9. https://pubmed.ncbi.nlm.nih.gov/10098558
Farley O, Hays D, Elliott MN. When does a plan differ significantly from other plans? Statistical and practical significance criteria of star ratings for the New Jersey CAHPS survey. RAND. 1997 Dechttp://www.rand.org/pubs/drafts/DRU1885.html
Cleary PD, Edgman-Levitan S. Health care quality: Incorporating consumer perspectives. JAMA. 1997 Nov 19, 278(19): 1608-1612. https://pubmed.ncbi.nlm.nih.gov/9370508
Teague GB, Ganju V, Hornik JA, et al. The MHSIP mental health report card: a consumer oriented approach to monitoring the quality of health plans. Eval Rev. 1997 June, 21(3): 330-41. https://pubmed.ncbi.nlm.nih.gov/10183285
Hibbard JH, Jewett JJ. Will quality report cards help consumers?. Health Aff (Millwood). 1997 May-June, 16(3): 218-28. https://pubmed.ncbi.nlm.nih.gov/9141339
Sofaer S. How will we know if we got it right? aims, benefits and risks of consumer information initiatives. Jt Comm J Qual Improv. 1997 May, 23(5): 258-64. https://pubmed.ncbi.nlm.nih.gov/9179718