Browse or search for publications about the development and use of CAHPS surveys and other topics related to assessing patients’ experiences with care.
Nembhard IM, Matta S, Shaller D, et al. Learning from patients: The impact of using patients' narratives on patient experience scores. Health Care Manage Rev. Jan 24, 49(1): 2-13. https://pubmed.ncbi.nlm.nih.gov/38019459/
Hargraves JL, Hays RD, Cleary PD. Psychometric properties of the consumer assessment of health plans study (CAHPS) 2.0 adult core survey. Health Serv Res. 2003 Dec, 38(6 pt 1): 1509-1527. https://pubmed.ncbi.nlm.nih.gov/14727785
Venus PJ, Rector TS, Shah MM. Insights into problems obtaining care believed necessary as measured by the Medicaid Consumer Assessment of Health Plans Survey (CAHPS). Am J Managed Care. 2003 Dec, 9(12): 797-803. https://pubmed.ncbi.nlm.nih.gov/14712756
Hibbard JH, Peters E. Supporting informed consumer health care decisions: data presentation approaches that facilitate the use of information in choice. Annu Rev Public Health. 2003 Nov, 24: 413-33. https://pubmed.ncbi.nlm.nih.gov/12428034
Beebe TJ, Harrison PA, McRae JA Jr, et al. Evaluating behavioral health services in Minnesota's Medicaid population using the Experience of Care and Health Outcomes (ECHO) Survey. J Health Care Poor Underserved. 2003 Nov, 14(4): 608-21. https://pubmed.ncbi.nlm.nih.gov/14619558
Hays RD, Chong K, Brown JA, et al. Patient reports and ratings of individual physicians: an evaluation of the DoctorGuide and Consumer Assessment of Health Plans Study provider-level surveys. Am J Med Qual. 2003 Sept-Oct, 18(5): 190-6. https://pubmed.ncbi.nlm.nih.gov/14604271
Bender RH, Lance TX, Guess LL. Including disenrollees in CAHPS managed care health plan assessment reporting. Health Care Financ Rev. 2003 Fall, 25(1): 67-79. https://pubmed.ncbi.nlm.nih.gov/14997694
Lied TR, Sheingold SH, Landon BE, et al. Beneficiary reported experience and voluntary disenrollment in Medicare managed care. Health Care Financ Rev. 2003 Fall, 25(1): 55-66. https://pubmed.ncbi.nlm.nih.gov/14997693
Morales S, Weech-Maldonado R, Elliott MN, et al. Psychometric properties of the Spanish Consumer Assessment of Health Plans Survey (CAHPS). Hispanic J Behav Sci. 2003 Aug, 25(3): 386-409. http://hjb.sagepub.com/content/25/3/386.short
Roohan PJ, Franko SJ, Anarella JP, et al. Do commercial managed care members rate their health plans differently than Medicaid managed care members?. Health Serv Res. 2003 Aug, 38(4): 1121-34. https://pubmed.ncbi.nlm.nih.gov/12968820
Lurie N, Zhan C, Sangl J, et al. Variation in racial and ethnic differences in consumer assessments of health care. Am J Manag Care. 2003 July, 9(7): 502-9. https://pubmed.ncbi.nlm.nih.gov/12866629
Weech-Maldonado R, Morales LS, Elliott MN, et al. Race/ethnicity, language, and patients' assessments of care in Medicaid managed care. Health Serv Res. 2003 June, 38(3): 789-808. https://pubmed.ncbi.nlm.nih.gov/12822913
Joffe S, Manocchia M, Weeks JC, et al. What do patients value in their hospital care? An empirical perspective on autonomy-centred bioethics. J Med Ethics. 2003 Apr, 29(2): 103-8. https://pubmed.ncbi.nlm.nih.gov/12672891
Hibbard JH, Stockard J, Tusler M. Does publicizing hospital performance stimulate quality improvement efforts?. Health Aff (Millwood). 2003 Mar-Apr, 22(2): 84-94. https://pubmed.ncbi.nlm.nih.gov/12674410
Shaller D, Sofaer S, Findlay SD, et al. Consumers and quality-driven health care: a call to action. Health Aff (Millwood). 2003 Mar-Apr, 22(2): 95-101. https://pubmed.ncbi.nlm.nih.gov/12674411
Fowler FJ. Getting beyond pretests and cognitive interviews: the case for more experimental split-ballot pilot studies. In: Questionnaire Development Evaluation and Testing Methods, Bulletin of Sociological Methodology. 2003 Jan
Homer CJ, Fowler FJ, Gallagher PM, et al. The Consumer Assessment of Health Plans Study (CAHPS) survey of children's health care. Jt Comm J Qual Improv. 1999 July, 25(7): 369-77. https://pubmed.ncbi.nlm.nih.gov/10412084
Hochhauser M. Health maintenance organization report cards: communication strategies versus consumer abilities. Manag Care Q . 1999 Summer, 7(3): 75-82. https://pubmed.ncbi.nlm.nih.gov/10620962
Eisen SV, Shaul JA, Clarridge B, et al. Development of a consumer survey for behavioral health services. Psychiatr Serv. 1999 June, 50(6): 793-8. https://pubmed.ncbi.nlm.nih.gov/10375149
Shaul JA, Fowler FJ, Zaslavsky AM, et al. The impact of having parents report about both their own and their children's experiences with health insurance plans. Med Care. 1999 Mar, 37(3 Suppl): MS59-MS68. https://pubmed.ncbi.nlm.nih.gov/10098560
Crofton C, Lubalin JS, Darby C. Consumer Assessment Of Health Plans Study (CAHPSTM): Foreword. Med Care. 1999 Mar, 37(3 Suppl): MS1-MS9. https://pubmed.ncbi.nlm.nih.gov/10098554
Brown JA, Nederend SE, Hays RD, et al. Special issues in assessing care of Medicaid recipients. Med Care. 1999 Mar, 37(3 Suppl): MS89-MS96. https://pubmed.ncbi.nlm.nih.gov/10098562
Lubalin JS, Harris-Kojetin LD. What do consumers want and need to know in making health care choices?. Med Care Res Rev. 1999 Mar, 56(1 Suppl): 67-102. https://pubmed.ncbi.nlm.nih.gov/10354679
Weidmer BA, Brown J, Garcia L. Translating the CAHPS 1.0 survey instruments into Spanish. Med Care. 1999 Mar, 37(3 Suppl): MS89-96. https://pubmed.ncbi.nlm.nih.gov/10098563
Harris-Kojetin LD, Fowler FJ, Brown JA, et al. The use of cognitive testing to develop and evaluate CAHPS 1.0 core survey items. Med Care. 1999 Mar, 37(3 Suppl): MS10-21. https://pubmed.ncbi.nlm.nih.gov/10098555
Schnaier JA, Sweeny SF, Williams VS, et al. Special issues addressed in the CAHPS survey of Medicare managed care beneficiaries. Med Care. 1999 Mar, 37(3 Suppl): MS69-MS78. https://pubmed.ncbi.nlm.nih.gov/10098561
Gallagher PM, Fowler FJ, Stringfellow VL. Respondent selection by mail: obtaining probability samples of health plan enrollees. Med Care. 1999 Mar, 37(3 Suppl): MS50-MS58. https://pubmed.ncbi.nlm.nih.gov/10098559
Hays RD, Shaul JA, Williams VS, et al. Psychometric properties of the CAHPS 1.0 survey measures. Med Care. 1999 Mar, 37(3 Suppl): MS22-31. https://pubmed.ncbi.nlm.nih.gov/10098556
McGee J, Kanouse DE, Sofaer S, et al. Making survey results easy to report to consumers: how reporting needs guided survey design in CAHPS. Med Care. 1999 Mar, 37(3 Suppl): MS32-MS40. https://pubmed.ncbi.nlm.nih.gov/10098557
Fowler FJ, Gallagher PM, Nederend S. Comparing telephone and mail responses to the CAHPS survey instrument. Med Care. 1999 Mar, 37(3 Suppl): MS41-9. https://pubmed.ncbi.nlm.nih.gov/10098558