Browse or search for publications about the development and use of CAHPS surveys and other topics related to assessing patients’ experiences with care.
Nembhard IM, Matta S, Shaller D, et al. Learning from patients: The impact of using patients' narratives on patient experience scores. Health Care Manage Rev. Jan 24, 49(1): 2-13. https://pubmed.ncbi.nlm.nih.gov/38019459/
Derose KP, Kanouse DE, Weidmer B, et al. Developing a Spanish-language consumer report for CAHPS health plan surveys. Jt Comm J Qual Patient Saf. 2007 Nov, 33(11): 681-8. https://pubmed.ncbi.nlm.nih.gov/18074716
Fanjiang G, von Glahn T, Chang H, et al. Providing patients web-based data to inform physician choice: if you build it, will they come?. J Gen Intern Med. 2007 Oct, 22(10): 1463-6. https://pubmed.ncbi.nlm.nih.gov/17653810
Elliott MN, Beckett MK, Kanouse DE, et al. Problem-oriented reporting of CAHPS consumer evaluations of health care. Med Care Res Rev. 2007 Oct, 64(5): 600-14. https://pubmed.ncbi.nlm.nih.gov/17717379
Rodriguez HP, von Glahn T, Chang H, et al. Patient samples for measuring primary care physician performance: who should be included?. Med Care. 2007 Oct, 45(10): 989-96. https://pubmed.ncbi.nlm.nih.gov/17890997
Beauvais B, Wells R, Vasey J, et al. Does money really matter? The effects of fiscal margin on quality of care in military treatment facilities. Hosp Top. 2007 Summer, 85(3): 15-Feb. https://pubmed.ncbi.nlm.nih.gov/17711809
Rodriguez HP, Rogers WH, Marshall RE, et al. The effects of primary care physician visit continuity on patients' experiences with care. J Gen Intern Med. 2007 June, 22(6): 787-93. https://pubmed.ncbi.nlm.nih.gov/17431698
Zaslavsky AM. Using hierarchical models to attribute sources of variation in consumer assessments of health care. Stat Med. 2007 Apr, 26(8): 1885-1900. https://pubmed.ncbi.nlm.nih.gov/17221833
Peters E, Dieckmann N, Dixon A, et al. Less is more in presenting quality information to consumers. Med Care Res Rev. 2007 Apr, 64(2): 169-90. https://pubmed.ncbi.nlm.nih.gov/17406019
Teleki SS, Kanouse DE, Elliott MN, et al. Understanding the reporting practices of CAHPS sponsors. Health Care Financ Rev. 2007 Spring, 28(3): 17-30. https://pubmed.ncbi.nlm.nih.gov/17645153
Laschober M, Maxfield M, Felt-Lisk S, et al. Hospital response to public reporting of quality indicators. Health Care Financ Rev. 2007 Spring, 28(3): 61-76. https://pubmed.ncbi.nlm.nih.gov/17645156
Spranca MD, Elliott MN, Shaw R, et al. Disenrollment information and Medicare plan choice: is more information better?. Health Care Financ Rev. 2007 Spring, 28(3): 47-59. https://pubmed.ncbi.nlm.nih.gov/17645155
Sangl J, Buchanan J, Cosenza C, et al. The development of a CAHPS instrument for nursing home residents (NHCAHPS). J Aging Soc Policy. 2007 , 19(2): 63-82. https://pubmed.ncbi.nlm.nih.gov/17409047
Rodriguez HP, Rogers WH, Marshall RE, et al. Multidisciplinary primary care teams: effects on the quality of clinician-patient interactions and organizational features of care. Med Care. 2007 Jan, 45(1): 19-27. https://pubmed.ncbi.nlm.nih.gov/17279018
Homer CJ, Fowler FJ, Gallagher PM, et al. The Consumer Assessment of Health Plans Study (CAHPS) survey of children's health care. Jt Comm J Qual Improv. 1999 July, 25(7): 369-77. https://pubmed.ncbi.nlm.nih.gov/10412084
Hochhauser M. Health maintenance organization report cards: communication strategies versus consumer abilities. Manag Care Q . 1999 Summer, 7(3): 75-82. https://pubmed.ncbi.nlm.nih.gov/10620962
Eisen SV, Shaul JA, Clarridge B, et al. Development of a consumer survey for behavioral health services. Psychiatr Serv. 1999 June, 50(6): 793-8. https://pubmed.ncbi.nlm.nih.gov/10375149
Shaul JA, Fowler FJ, Zaslavsky AM, et al. The impact of having parents report about both their own and their children's experiences with health insurance plans. Med Care. 1999 Mar, 37(3 Suppl): MS59-MS68. https://pubmed.ncbi.nlm.nih.gov/10098560
Crofton C, Lubalin JS, Darby C. Consumer Assessment Of Health Plans Study (CAHPSTM): Foreword. Med Care. 1999 Mar, 37(3 Suppl): MS1-MS9. https://pubmed.ncbi.nlm.nih.gov/10098554
Brown JA, Nederend SE, Hays RD, et al. Special issues in assessing care of Medicaid recipients. Med Care. 1999 Mar, 37(3 Suppl): MS89-MS96. https://pubmed.ncbi.nlm.nih.gov/10098562
Lubalin JS, Harris-Kojetin LD. What do consumers want and need to know in making health care choices?. Med Care Res Rev. 1999 Mar, 56(1 Suppl): 67-102. https://pubmed.ncbi.nlm.nih.gov/10354679
Weidmer BA, Brown J, Garcia L. Translating the CAHPS 1.0 survey instruments into Spanish. Med Care. 1999 Mar, 37(3 Suppl): MS89-96. https://pubmed.ncbi.nlm.nih.gov/10098563
Harris-Kojetin LD, Fowler FJ, Brown JA, et al. The use of cognitive testing to develop and evaluate CAHPS 1.0 core survey items. Med Care. 1999 Mar, 37(3 Suppl): MS10-21. https://pubmed.ncbi.nlm.nih.gov/10098555
Schnaier JA, Sweeny SF, Williams VS, et al. Special issues addressed in the CAHPS survey of Medicare managed care beneficiaries. Med Care. 1999 Mar, 37(3 Suppl): MS69-MS78. https://pubmed.ncbi.nlm.nih.gov/10098561
Gallagher PM, Fowler FJ, Stringfellow VL. Respondent selection by mail: obtaining probability samples of health plan enrollees. Med Care. 1999 Mar, 37(3 Suppl): MS50-MS58. https://pubmed.ncbi.nlm.nih.gov/10098559
Hays RD, Shaul JA, Williams VS, et al. Psychometric properties of the CAHPS 1.0 survey measures. Med Care. 1999 Mar, 37(3 Suppl): MS22-31. https://pubmed.ncbi.nlm.nih.gov/10098556
McGee J, Kanouse DE, Sofaer S, et al. Making survey results easy to report to consumers: how reporting needs guided survey design in CAHPS. Med Care. 1999 Mar, 37(3 Suppl): MS32-MS40. https://pubmed.ncbi.nlm.nih.gov/10098557
Fowler FJ, Gallagher PM, Nederend S. Comparing telephone and mail responses to the CAHPS survey instrument. Med Care. 1999 Mar, 37(3 Suppl): MS41-9. https://pubmed.ncbi.nlm.nih.gov/10098558