Browse or search for publications about the development and use of CAHPS surveys and other topics related to assessing patients’ experiences with care.
Nembhard IM, Matta S, Shaller D, et al. Learning from patients: The impact of using patients' narratives on patient experience scores. Health Care Manage Rev. Jan 24, 49(1): 2-13. https://pubmed.ncbi.nlm.nih.gov/38019459/
Setodji CM, Burkhart Q, Hays RD, et al. Differences in Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group survey scores by recency of the last visit: Implications for comparability of periodic and continuous sampling. Med Care. 2019 Dec, 57(12): 80-86. https://pubmed.ncbi.nlm.nih.gov/31107400
Burkhart Q, Orr N, Brown JA, et al. Associations of Mail Survey Length and Layout With Response Rates. Med Care Res Rev. 2019 Novhttps://pubmed.ncbi.nlm.nih.gov/31747849
Beckett MK, Elliott MN, Burkhart Q, et al. The effects of survey version on patient experience scores and plan rankings. Health Serv Res. 2019 Oct, 54(5): 1016-1022. https://pubmed.ncbi.nlm.nih.gov/31149737
Hargraves JL, Cosenza C, Elliott MN, et al. The effect of different sampling and recall periods in the CAHPS Clinician & Group (CG-CAHPS) survey. Health Serv Res. 2019 Oct, 54(5): 1036-1044. https://pubmed.ncbi.nlm.nih.gov/31132159
Setodji CM, Peipert JD, Hays RD. Differential item functioning of the CAHPS In-center Hemodialysis Survey. Qual Life Res. 2019 Nov, 28(11): 3117-3135. https://pubmed.ncbi.nlm.nih.gov/31350653
Parast L, Mathews M, Elliott M, et al. Effects of Push-To-Web Mixed Mode Approaches on Survey Response Rates: Evidence from a Randomized Experiment in Emergency Departments. Survey Practice. 2019 Jul, 12(1): 1-26. https://www.researchgate.net/publication/334768651
Holt JM. Patient experience in primary care: a systematic review of CG-CAHPS Surveys. J Patient Exp. 2019 June, 6(2): 93-102. https://pubmed.ncbi.nlm.nih.gov/31218253/
Toomey SL, Elliott MN, Zaslavsky AM, et al. Improving Response Rates and Representation of Hard-to-Reach Groups in Family Experience Surveys. Acad Pediatr. 2019 May, 19(4): 446-453. https://pubmed.ncbi.nlm.nih.gov/30056223/
Lee YS, Cleary PD. Dissatisfied creators: generating creative ideas amid negative emotion in health care. Sage Journals. 2019 May
Cefalu MS, Elliott MN, Setodji CM, et al. Hospital quality indicators are not unidimensional: a reanalysis of Lieberthal and Comer. Health Serv Res. 2019 Apr, 54(2): 502-508. https://pubmed.ncbi.nlm.nih.gov/30259508
Dong N, Eisenberg JD, Dharmarajan K, et al. Relationship between patient-reported hospital experience and 30-day mortality and readmission rates for acute myocardial infarction, heart failure, and pneumonia. J Gen Intern Med. 2019 Apr, 34(4): 526-528. https://www.ncbi.nlm.nih.gov/pubmed/30746641
Schlesinger MJ, Rybowski L, Shaller D, et al. Americans' growing exposure to clinician quality information: Insights and implications. Health Aff (Millwood). 2019 Mar, 38(3): 374-382. https://pubmed.ncbi.nlm.nih.gov/30830827
Grob R, Schlesinger M, Barre LR, et al. What words convey: The potential for patient narratives to inform quality improvement. Milbank Q. 2019 Mar, 97(1): 176-227. https://pubmed.ncbi.nlm.nih.gov/30883954
Lagu T, Norton CM, Russo LM, et al. Reporting of patient experience data on health systems' websites and commercial physician-rating websites: mixed-methods analysis. J Med Internet Res. 2019 Mar, 21(3): e12007. https://pubmed.ncbi.nlm.nih.gov/30916654
Ndumele CD, Elliott MN, Haviland AM, et al. Differences in hospitalizations between fee-for-service and Medicare Advantage beneficiaries. Med Care. 2019 Jan, 57(1): 8-12. https://pubmed.ncbi.nlm.nih.gov/30339575
Parast L, Mathews M, Tolpadi A, et al. National Testing of the Emergency Department Patient Experience of Care (EDPEC) Discharged to Community (DTC) Survey and Implications for Adjustment in Scoring. Med Care. 2019 Jan, 57(1): 42-48. https://pubmed.ncbi.nlm.nih.gov/30363023/
Fowler FJ Jr, Cosenza C, Cripps LA, et al. The effect of administration mode on CAHPS survey response rates and results: A comparison of mail and web-based approaches. Health Serv Res. 2019 Jan 18, [Epub ahead of print]. https://pubmed.ncbi.nlm.nih.gov/30656646
Homer CJ, Fowler FJ, Gallagher PM, et al. The Consumer Assessment of Health Plans Study (CAHPS) survey of children's health care. Jt Comm J Qual Improv. 1999 July, 25(7): 369-77. https://pubmed.ncbi.nlm.nih.gov/10412084
Hochhauser M. Health maintenance organization report cards: communication strategies versus consumer abilities. Manag Care Q . 1999 Summer, 7(3): 75-82. https://pubmed.ncbi.nlm.nih.gov/10620962
Eisen SV, Shaul JA, Clarridge B, et al. Development of a consumer survey for behavioral health services. Psychiatr Serv. 1999 June, 50(6): 793-8. https://pubmed.ncbi.nlm.nih.gov/10375149
Shaul JA, Fowler FJ, Zaslavsky AM, et al. The impact of having parents report about both their own and their children's experiences with health insurance plans. Med Care. 1999 Mar, 37(3 Suppl): MS59-MS68. https://pubmed.ncbi.nlm.nih.gov/10098560
Crofton C, Lubalin JS, Darby C. Consumer Assessment Of Health Plans Study (CAHPSTM): Foreword. Med Care. 1999 Mar, 37(3 Suppl): MS1-MS9. https://pubmed.ncbi.nlm.nih.gov/10098554
Brown JA, Nederend SE, Hays RD, et al. Special issues in assessing care of Medicaid recipients. Med Care. 1999 Mar, 37(3 Suppl): MS89-MS96. https://pubmed.ncbi.nlm.nih.gov/10098562
Lubalin JS, Harris-Kojetin LD. What do consumers want and need to know in making health care choices?. Med Care Res Rev. 1999 Mar, 56(1 Suppl): 67-102. https://pubmed.ncbi.nlm.nih.gov/10354679
Weidmer BA, Brown J, Garcia L. Translating the CAHPS 1.0 survey instruments into Spanish. Med Care. 1999 Mar, 37(3 Suppl): MS89-96. https://pubmed.ncbi.nlm.nih.gov/10098563
Harris-Kojetin LD, Fowler FJ, Brown JA, et al. The use of cognitive testing to develop and evaluate CAHPS 1.0 core survey items. Med Care. 1999 Mar, 37(3 Suppl): MS10-21. https://pubmed.ncbi.nlm.nih.gov/10098555
Schnaier JA, Sweeny SF, Williams VS, et al. Special issues addressed in the CAHPS survey of Medicare managed care beneficiaries. Med Care. 1999 Mar, 37(3 Suppl): MS69-MS78. https://pubmed.ncbi.nlm.nih.gov/10098561
Gallagher PM, Fowler FJ, Stringfellow VL. Respondent selection by mail: obtaining probability samples of health plan enrollees. Med Care. 1999 Mar, 37(3 Suppl): MS50-MS58. https://pubmed.ncbi.nlm.nih.gov/10098559
Hays RD, Shaul JA, Williams VS, et al. Psychometric properties of the CAHPS 1.0 survey measures. Med Care. 1999 Mar, 37(3 Suppl): MS22-31. https://pubmed.ncbi.nlm.nih.gov/10098556
McGee J, Kanouse DE, Sofaer S, et al. Making survey results easy to report to consumers: how reporting needs guided survey design in CAHPS. Med Care. 1999 Mar, 37(3 Suppl): MS32-MS40. https://pubmed.ncbi.nlm.nih.gov/10098557
Fowler FJ, Gallagher PM, Nederend S. Comparing telephone and mail responses to the CAHPS survey instrument. Med Care. 1999 Mar, 37(3 Suppl): MS41-9. https://pubmed.ncbi.nlm.nih.gov/10098558