Browse or search for publications about the development and use of CAHPS surveys and other topics related to assessing patients’ experiences with care.
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1-50 of 60 Bibliography Items Found
Quigley DD, Elliott MN, Slaughter ME, et al. Shadow coaching improves patient experience with care, but gains erode later. Medical Care. 2021 Nov, 59(11): 950-960. https://pubmed.ncbi.nlm.nih.gov/34387621
Fifolt M, Patel K, Rucks A, et al. A Review of Unsolicited Comments on the CAHPS 5.0 Health Plan Survey. Journal of Patient Experience. 2021 Octhttps://pubmed.ncbi.nlm.nih.gov/34692990/
Fowler Jr FJ, Brenner PS, Hargraves JL, et al. Comparing Web and Mail Protocols for Administering Hospital Consumer Assessment of Healthcare Providers and Systems Surveys. Med Care. 2021 Oct, 59(10): 907-912. https://pubmed.ncbi.nlm.nih.gov/34334736/
Quigley DD, Slaughter ME, Gidengil C, et al. Usefulness of Child HCAHPS Survey Data for Improving Inpatient Pediatric Care Experiences. Hosp Pediatr. 2021 Oct, 10: e199-e214. https://pubmed.ncbi.nlm.nih.gov/34548390/
Raj M, Banaszak-Holl J. Consumer engagement with information on performance: a narrative review. Qual Manag Health Care. 2021 Jul-Sep, 30(3): 153-165. https://pubmed.ncbi.nlm.nih.gov/33492064/
Quigley DD, Qureshi N, AlMasarweh L, et al. Using CAHPS® patient experience data for patient-centered medical home transformation. Am J Manag Care. 2021 Sep, 27(9): e322-e329. https://pubmed.ncbi.nlm.nih.gov/34533915
Quigley DD, Slaughter M, Qureshi N, et al. Practices and changes associated with patient-centered medical home transformation. American Journal of Medical Quality. 2021 Sep, 27(9): 386-393. https://pubmed.ncbi.nlm.nih.gov/34533908
Ye F, Parast L, Hays RD, et al. Development and validation of a patient experience of care survey for emergency departments. Health Serv Res. 2022 Feb, 57(1): 102-112. https://pubmed.ncbi.nlm.nih.gov/34382685/
Sanghavi P, McWilliams JM, Schwartz AL, et al. Association of low-value care exposure with health care experience ratings among patient panels. JAMA Intern Med. 2021 Jul, 181(7): 941-948. https://pubmed.ncbi.nlm.nih.gov/34047761/
Navarro S, Ochoa CY, Chan E, et al. Will improvements in patient experience with care impact clinical and quality of care outcomes?: a systematic review. Med Care. 2021 Jun, : Epub ahead of print. https://pubmed.ncbi.nlm.nih.gov/34166268/
Quigley DD, Qureshi N, Slaughter ME, et al. Provider and coach perspectives on implementing shadow coaching to improve provider-patient interactions. J Eval Clin Pract. 2021 May, Epub ahead of print. https://pubmed.ncbi.nlm.nih.gov/34014026/
Mohan CS, Rotter JS, Tan HJ, et al. The association between patient experience and healthcare outcomes using SEER-CAHPS patient experience and outcomes among cancer survivors. J Geriatr Oncol. 2021 May, 12(4): 623-631. https://pubmed.ncbi.nlm.nih.gov/33277226/
Willard-Grace R, Knox M, Huang B, et al. Primary care clinician burnout and engagement association with clinical quality and patient experience. Journal of the American Board of Family Medicine: JABFM. 2021 May, 34(3): 542-552. https://pubmed.ncbi.nlm.nih.gov/34088814/
Farias AJ, Toledo G, Ochoa CY, et al. Racial/Ethnic Disparities in Patient Experiences With Health Care in Association With Earlier Stage at Colorectal Cancer Diagnosis: Findings From the SEER-CAHPS Data. Medical Care. 2021 Apr, 59(4): 295-303. https://pubmed.ncbi.nlm.nih.gov/33528232/
M Ahmedov, Pourat N, Liu H, et al. Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey of experiences with ambulatory healthcare for Asians and non-Hispanic Whites in the United States. J Patient Rep Outcomes. 2021 March, 5(1): 59. https://pubmed.ncbi.nlm.nih.gov/33763755/
Handley SC, Bell S, Nembhard IM. A systematic review of surveys for measuring patient-centered care in the hospital setting. Med Care. 2021 March, 59(3): 228-237. https://pubmed.ncbi.nlm.nih.gov/33229897/
Cefalu M, Elliott MN, RD Hays. Adjustment of patient experience surveys for how people respond. Medical Care. 2021 Mar, 59(3): 202-205. https://pubmed.ncbi.nlm.nih.gov/33427795
Kingery MT, Hoberman A, Baron SL, et al. Day-of-surgery video calls and phone calls increase patient satisfaction with outpatient surgery experience: a randomized controlled trial of postoperative communication modalities. The Journal of Bone and Joint Surgery. 2021 Feb, 10(3): 243-250. https://pubmed.ncbi.nlm.nih.gov/33259428/
Philips K, Dadlez N, Fazzari M, et al. Effect of real-time feedback devices on primary care patient experience scores: a cluster-randomized trial. J Patient Exp. 2021 Feb, 8. https://pubmed.ncbi.nlm.nih.gov/34179376/
Lee YSH, Cleary PD, Nembhard IM. Effects of leader tactics on the creativity, implementation, and evolution of ideas to improve healthcare delivery. J Gen Intern Med. 2021 Feb , 36(2): 341-348. https://pubmed.ncbi.nlm.nih.gov/32869206/
Parast L, Tolpadi AA, Teno JM, et al. Hospice Care Experiences Among Cancer Patients and Their Caregivers. Journal of General Internal Medicine. 2021 Apr, 36(4): 961-969. https://pubmed.ncbi.nlm.nih.gov/33469741/
Prasad T, Buta E, Cleary PD. Is patient-physician gender concordance related to the quality of patient care experiences?. J Gen Intern Med. 2021 Jan, Epub ahead of print. https://pubmed.ncbi.nlm.nih.gov/33469761/
Setodji CM, Burkhart Q, Hays RD, et al. Differences in Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group survey scores by recency of the last visit: Implications for comparability of periodic and continuous sampling. Med Care. 2019 Dec, 57(12): 80-86. https://pubmed.ncbi.nlm.nih.gov/31107400
Burkhart Q, Orr N, Brown JA, et al. Associations of Mail Survey Length and Layout With Response Rates. Med Care Res Rev. 2019 Novhttps://pubmed.ncbi.nlm.nih.gov/31747849
Beckett MK, Elliott MN, Burkhart Q, et al. The effects of survey version on patient experience scores and plan rankings. Health Serv Res. 2019 Oct, 54(5): 1016-1022. https://pubmed.ncbi.nlm.nih.gov/31149737
Hargraves JL, Cosenza C, Elliott MN, et al. The effect of different sampling and recall periods in the CAHPS Clinician & Group (CG-CAHPS) survey. Health Serv Res. 2019 Oct, 54(5): 1036-1044. https://pubmed.ncbi.nlm.nih.gov/31132159
Setodji CM, Peipert JD, Hays RD. Differential item functioning of the CAHPS In-center Hemodialysis Survey. Qual Life Res. 2019 Nov, 28(11): 3117-3135. https://pubmed.ncbi.nlm.nih.gov/31350653
Parast L, Mathews M, Elliott M, et al. Effects of Push-To-Web Mixed Mode Approaches on Survey Response Rates: Evidence from a Randomized Experiment in Emergency Departments. Survey Practice. 2019 Jul, 12(1): 1-26. https://www.researchgate.net/publication/334768651
Holt JM. Patient experience in primary care: a systematic review of CG-CAHPS Surveys. J Patient Exp. 2019 June, 6(2): 93-102. https://pubmed.ncbi.nlm.nih.gov/31218253/
Toomey SL, Elliott MN, Zaslavsky AM, et al. Improving Response Rates and Representation of Hard-to-Reach Groups in Family Experience Surveys. Acad Pediatr. 2019 May, 19(4): 446-453. https://pubmed.ncbi.nlm.nih.gov/30056223/
Lee YS, Cleary PD. Dissatisfied creators: generating creative ideas amid negative emotion in health care. Sage Journals. 2019 May
Cefalu MS, Elliott MN, Setodji CM, et al. Hospital quality indicators are not unidimensional: a reanalysis of Lieberthal and Comer. Health Serv Res. 2019 Apr, 54(2): 502-508. https://pubmed.ncbi.nlm.nih.gov/30259508
Dong N, Eisenberg JD, Dharmarajan K, et al. Relationship between patient-reported hospital experience and 30-day mortality and readmission rates for acute myocardial infarction, heart failure, and pneumonia. J Gen Intern Med. 2019 Apr, 34(4): 526-528. https://www.ncbi.nlm.nih.gov/pubmed/30746641
Schlesinger MJ, Rybowski L, Shaller D, et al. Americans' growing exposure to clinician quality information: Insights and implications. Health Aff (Millwood). 2019 Mar, 38(3): 374-382. https://pubmed.ncbi.nlm.nih.gov/30830827
Grob R, Schlesinger M, Barre LR, et al. What words convey: The potential for patient narratives to inform quality improvement. Milbank Q. 2019 Mar, 97(1): 176-227. https://pubmed.ncbi.nlm.nih.gov/30883954
Lagu T, Norton CM, Russo LM, et al. Reporting of patient experience data on health systems' websites and commercial physician-rating websites: mixed-methods analysis. J Med Internet Res. 2019 Mar, 21(3): e12007. https://pubmed.ncbi.nlm.nih.gov/30916654
Ndumele CD, Elliott MN, Haviland AM, et al. Differences in hospitalizations between fee-for-service and Medicare Advantage beneficiaries. Med Care. 2019 Jan, 57(1): 8-12. https://pubmed.ncbi.nlm.nih.gov/30339575
Parast L, Mathews M, Tolpadi A, et al. National Testing of the Emergency Department Patient Experience of Care (EDPEC) Discharged to Community (DTC) Survey and Implications for Adjustment in Scoring. Med Care. 2019 Jan, 57(1): 42-48. https://pubmed.ncbi.nlm.nih.gov/30363023/
Fowler FJ Jr, Cosenza C, Cripps LA, et al. The effect of administration mode on CAHPS survey response rates and results: A comparison of mail and web-based approaches. Health Serv Res. 2019 Jan 18, [Epub ahead of print]. https://pubmed.ncbi.nlm.nih.gov/30656646
Klein DJ, Elliott MN, Haviland AM, et al. Understanding nonresponse to the 2007 Medicare CAHPS Survey. Gerontologist . 2011 Dec, 51(6): 843-55. https://pubmed.ncbi.nlm.nih.gov/21700769
Grabowski C, Town J. Does information matter? Competition, quality, and the impact of nursing home report cards. Health Serv Res. 2011 Dec, 46(6pt1): 1698-1719. https://pubmed.ncbi.nlm.nih.gov/21790590
Martino SC, Elliott MN, Kanouse DE, et al. Depression and the health care experiences of Medicare beneficiaries. Health Serv Res. 2011 Dec, 46(6pt1): 1883-1904. https://pubmed.ncbi.nlm.nih.gov/21762146
Ketelaar A, Faber MJ, Flottorp S, et al. Public release of performance data in changing the behavior of healthcare consumers, professionals or organizations. Cochrane Database Syst Rev. 2011 Nov, 11. https://pubmed.ncbi.nlm.nih.gov/22071813
Kadry B, Chu LF, Kadry B, et al. Analysis of 4999 online physician ratings indicates that most patients give physicians a favorable rating. J Med Internet Res. 2011 Nov, 13(4): e95. https://pubmed.ncbi.nlm.nih.gov/22088924
Farley DO, Elliott MN, Haviland AM, et al. Understanding variations in Medicare Consumer Assessment of Health Care Providers and Systems scores: California as an example. Health Serv Res. 2011 Oct, 46(5): 1646-62. https://pubmed.ncbi.nlm.nih.gov/21644970
Mittler JN, Landon BE, Zaslavsky AM, et al. Market characteristics and awareness of managed care options among elderly beneficiaries enrolled in traditional Medicare. Medicare Medicaid Res Rev. 2011 Oct, 1(3): E1-19. https://pubmed.ncbi.nlm.nih.gov/22340776
Elliott MN, Haviland AM, Orr N, et al. How do the experiences of Medicare beneficiary subgroups differ between managed care and original Medicare?. Health Serv Res. 2011 Aug, 46(4): 1039-58. https://pubmed.ncbi.nlm.nih.gov/21306370
Lyratzopoulos G, Elliott MN, Barbiere JM, et al. How can healthcare organizations be reliably compared?: Lessons from a national survey of patient experience. Med Care . 2011 Aug, 49(8): 724-33. https://pubmed.ncbi.nlm.nih.gov/21610543
Wilkins V, Elliott MN, Richardson A, et al. The association between care experiences and parent ratings of care for different racial, ethnic and language groups in a Medicaid population. Health Serv Res. 2011 June, 46(3): 821-39. https://pubmed.ncbi.nlm.nih.gov/21275987