Browse or search for publications about the development and use of CAHPS surveys and other topics related to assessing patients’ experiences with care.
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1-50 of 52 Bibliography Items Found
Elliott MN, Cohea CW, Lehrman WG, et al. Accelerating improvement and narrowing gaps: Trends in patients' experiences with hospital care reflected in HCAHPS public reporting. Health Serv Res. 2015 Dec, 50(6): 1850-1867. https://pubmed.ncbi.nlm.nih.gov/25854292
Weech-Maldonado R, Elliott MN, Adams JL, et al. Do Racial/Ethnic Disparities in Quality and Patient Experience within Medicare Plans Generalize across Measures and Racial/Ethnic Groups?. Health Serv Res. 2015 Dec, 50(6): 1829-49. https://pubmed.ncbi.nlm.nih.gov/25757356
Smith LM, Anderson WL, Kenyon A, et al. Racial and Ethnic Disparities in Patients' Experience With Skilled Home Health Care Services. Med Care Res Rev. , 72(6): 756-74. https://pubmed.ncbi.nlm.nih.gov/26238122
Schlesinger M, Grob R, Shaller D. Using Patient-Reported Information to Improve Clinical Practice. Health Serv Res. 2015 Dec, 50 Suppl 2: 2116-2154. https://pubmed.ncbi.nlm.nih.gov/26573890
Price RA, Haviland AM, Hambersoomian K, et al. Do Experiences with Medicare Managed Care Vary According to the Proportion of Same-Race/Ethnicity/Language Individuals Enrolled in One's Contract?. Health Serv Res. 2015 Oct, 50(5): 1649-87. https://pubmed.ncbi.nlm.nih.gov/25752334
Toomey SL, Zaslavsky AM, Elliott MN, et al. The Development of a Pediatric Inpatient Experience of Care Measure: Child HCAHPS. Pediatrics. 2015 Aug, 136(2): 360-369. https://pubmed.ncbi.nlm.nih.gov/26195542/
Schlesinger M, Grob R, Shaller D, et al. Taking patients' narratives about clinicians from anecdote to science. N Engl J Med. 2015 Aug, 373(7): 675-679. https://pubmed.ncbi.nlm.nih.gov/26267629
Xu XI, Buta EU, Price RA, et al. Methodological considerations when studying the association between patient-reported care experiences and mortality. Health Serv Res. 2015 Aug, 50(4): 1146-1161. https://pubmed.ncbi.nlm.nih.gov/25483571
Cavanaugh KL. Patient Experience Assessment is a Requisite for Quality Evaluation: A Discussion of the In-Center Hemodialysis Consumer Assessment of Health Care Providers and Systems (ICH CAHPS) Survey. Semin Dial. 2015 July, 29(2): 135-43. https://pubmed.ncbi.nlm.nih.gov/26858008
Quigley DD, Mendel PJ, Predmore ZS, et al. Use of CAHPS® patient experience survey data as part of a patient-centered medical home. J Healthc Leadersh. 2015 July, 7: 41-54. https://pubmed.ncbi.nlm.nih.gov/29355183
Li Y, Li Q, Tang Y. Associations between family ratings on experience with care and clinical quality-of-care measures for nursing home residents. Med Care Res Rev. 2015 July, 73(1): 62-84. https://pubmed.ncbi.nlm.nih.gov/26199288
Zhu J, Weingart SN, Ritter GA, et al. Racial/Ethnic disparities in patient experience with communication in hospitals: real differences or measurement errors?. Med Care. 2015 May, 53(5): 446-54. https://pubmed.ncbi.nlm.nih.gov/25856567
Nembhard IM, Yuan CT, Shabanova V, et al. The relationship between voice climate and patients' experience of timely care in primary care clinics. Health Care Manage Rev. 2015 Apr-June, 40(2): 104-15. https://pubmed.ncbi.nlm.nih.gov/24589927
Anhang Price R, Elliott MN, Cleary PD, et al. Should health care providers be accountable for patients' care experiences?. J Gen Intern Med. 2015 Feb, 30(2): 253-256. https://pubmed.ncbi.nlm.nih.gov/25416601
Rodriguez HP, von Glahn T, Elliott MN, et al. The effect of performance-based financial incentives on improving patient care experiences: a statewide evaluation. J Gen Intern Med. 2009 Dec, 24(12): 1281-8. https://pubmed.ncbi.nlm.nih.gov/19826881
Liu H, Phelps CE, Veazie PJ, et al. Managed care quality and disenrollment in New York SCHIP. Am J Manag Care. 2009 Dec, 15(12): 910-8. https://pubmed.ncbi.nlm.nih.gov/20001172
Gallagher PM, Ding L, Ham HP, et al. Development of a new patient-based measure of pediatric ambulatory care. Pediatrics. 2009 Nov, 124(5): 1348-54. https://pubmed.ncbi.nlm.nih.gov/19822587
Beckett MK, Elliott MN, Richardson A, et al. Outpatient satisfaction: the role of nominal versus perceived communication. Health Serv Res. 2009 Oct, 44(5 Pt 1): 1735-49. https://pubmed.ncbi.nlm.nih.gov/19656231
Weech-Maldonado R, Elliott MN, Oluwole A, et al. Survey response style and differential use of CAHPS rating scales by Hispanics. Med Care. 2009 Sept, 46(9): 963-8. https://pubmed.ncbi.nlm.nih.gov/18725851
Keenan PS, Elliott MN, Zaslavsky AM, et al. Quality assessments by sick and healthy Medicare beneficiaries in traditional Medicare and Medicare managed care. Med Care. 2009 Aug, 47(8): 882-8. https://pubmed.ncbi.nlm.nih.gov/19543123
Zolnierek KB, Dimatteo MR. Physician communication and patient adherence to treatment: a meta-analysis. Med Care. 2009 Aug, 47(8): 826-834. https://pubmed.ncbi.nlm.nih.gov/19584762
Ng CW, Lim GH, McMaster F, et al. Patient satisfaction in an observation unit: the Consumer Assessment of Health Providers and Systems Hospital Survey. Emerg Med J. 2009 Aug, 26(8): 586-9. https://pubmed.ncbi.nlm.nih.gov/19625557
Heller A, Elliott MN, Haviland AM. Patient activation status as a predictor of patient experience among Medicare beneficiaries. Med Care. 2009 Aug, 47(8): 850-7. https://pubmed.ncbi.nlm.nih.gov/19584763
Elliott MN, Kanouse DE, Edwards CA, et al. Components of care vary in importance for overall patient-reported experience by type of hospitalization. Med Care. 2009 Aug, 47: 842-9. https://pubmed.ncbi.nlm.nih.gov/19584764
Rodriguez HP, Scoggins JF, von Glahn T, et al. Attributing sources of variation in patients' experiences of ambulatory care. Med Care. 2009 Aug, 47(8): 835-41. https://pubmed.ncbi.nlm.nih.gov/19584765
Sofaer S, Hopper S, Firminger K, et al. Addressing the need for public reporting of comparative hospice quality: a focus group study. Jt Comm J Qual Patient Saf. 2009 Aug, 35(8): 422-9. https://pubmed.ncbi.nlm.nih.gov/19719078
Weidmer-Ocampo B, Johansson P, Dalpoas D, et al. Adapting CAHPS for an American Indian population. Health Care Poor Underserved. 2009 Aug, 20(3): 695-712. https://pubmed.ncbi.nlm.nih.gov/19648698
Ginsburg PB, Kemper NM. Health care quality transparency: if you build it, will patients come?. Center for Studying Health System Change. 2009 Julyhttp://www.hschange.com/CONTENT/1072/
Rodriguez HP, von Glahn T, Li A, et al. The effect of item screeners on the quality of patient survey data. Patient. 2009 June, 2(2): 135-41. https://pubmed.ncbi.nlm.nih.gov/22273089
Rodriquez HP, von Glahn T, Rogers WH, et al. Organizational and market influences on physician performance on patient experience measures. Health Serv Res. 2009 June, 44(3): 880-901. https://pubmed.ncbi.nlm.nih.gov/19674429
Liu H, Phelps CE, Veazie PJ, et al. Managed care quality of care and plan choice in New York SCHIP. Health Serv Res. 2009 June, 44(3): 843-61. https://pubmed.ncbi.nlm.nih.gov/19208091
Molina JA, Lim GH, Seow E, et al. Effects of survey mode on results of a patient satisfaction survey at the observation unit of an acute care hospital in Singapore. Ann Acad Med Singapore. 2009 June, 38(6): 487-7. https://pubmed.ncbi.nlm.nih.gov/19565098
Fullam F, Garman AN, Johnson TJ, et al. The use of patient satisfaction surveys and alternative coding procedures to predict malpractice risk. Med Care. 2009 May, 47(5): 553-9. https://pubmed.ncbi.nlm.nih.gov/19365294
Shimada SL, Zaslavsky AM, Zaborski LB, et al. Market and beneficiary characteristics associated with enrollment in Medicare managed care plans and fee for service. Med Care. 2009 May, 47(5): 517-23. https://pubmed.ncbi.nlm.nih.gov/19365291
Elliot MN, Haviland AM, Kanouse DE, et al. Adjusting for subgroup differences in extreme response tendency when rating health care: impact on disparity estimates. Health Serv Res. 2009 Apr, 44(1): 542-61. https://pubmed.ncbi.nlm.nih.gov/19040424
Elliott MN, Zaslavsky AW, Goldstein E, et al. Effects of survey mode, patient mix, and nonresponse on CAHPS Hospital Survey Scores. Health Serv Res. 2009 Apr, 44(2 Pt 1): 501-518. https://pubmed.ncbi.nlm.nih.gov/19317857/
Keller S, Col Martin GC, Evensen CT, et al. The development and testing of a survey instrument for benchmarking dental plan performance: using insured patients' experiences as a gauge of dental care quality. J Am Dent Assoc. 2009 Feb, 140(2): 229-37. https://pubmed.ncbi.nlm.nih.gov/19188420
Kolstad JT, Chernew ME. Quality and consumer decision making in the market for health insurance and health care services. Med Care Res Rev. 2009 Feb, 66(1 Suppl): S28-52. https://pubmed.ncbi.nlm.nih.gov/19029288
Ranganathan M, Hibbard J, Rodday AM, et al. Motivating public use of physician-level performance data: an experiment on the effects of message and mode. Med Care Res Rev. 2009 Feb, 66: 68-81. https://pubmed.ncbi.nlm.nih.gov/18923193
Wennberg JE, Bronner K, Skinner JS, et al. Inpatient care intensity and patients' ratings of their hospital experiences. Health Aff (Millwood). 2009 Feb, 28(1): 103-12. https://pubmed.ncbi.nlm.nih.gov/19124860
Weech-Maldonado R, Elliott MN, Morales LS, et al. Health plan effects on patient assessments of Medicaid managed care among racial/ethnic minorities. J Gen Intern Med. 2009 Feb, 19(2): 136-45. https://pubmed.ncbi.nlm.nih.gov/15009793
Rodriguez HP, von Glahn T, Chang T, et al. Measuring patients experiences with individual specialist physicians and their practices. Am J Med Qual. 2009 Jan-Feb, 24(1): 35-44. https://pubmed.ncbi.nlm.nih.gov/19139462
Faber M, Bosch M, Wollersheim H, et al. Public reporting in health care: how do consumers use quality-of-care information? A systematic review. Med Care. 2009 Jan, 47(1): 8-Jan. https://pubmed.ncbi.nlm.nih.gov/19106724
Veroff DR, Gallagher PM, Wilson V, et al. Effective reports for health care quality data: lessons from a CAHPS demonstration in Washington State. Int J Qual Health Care. 1998 Dec, 10(6): 555-60. https://pubmed.ncbi.nlm.nih.gov/9928595
Allen H. Anticipating market demand: tracking enrollee satisfaction and health over time. Int J Qual Health Care. 1998 Dec, 10(6): 521-30. https://pubmed.ncbi.nlm.nih.gov/9928591
Safran DG, Taira DA, Rodgers WH, et al. Linking primary care performance to outcomes of care. J Fam Pract. 1998 Sept, 47(3): 213-20. https://pubmed.ncbi.nlm.nih.gov/9752374
Knutson D, Kind A, Fowles JB, et al. The impact of report cards on employees: a natural experiment. Health Care Financ Rev. 1998 Fall, 20(1): 27-May. https://pubmed.ncbi.nlm.nih.gov/10387425