Browse or search for publications about the development and use of CAHPS surveys and other topics related to assessing patients’ experiences with care.
Jiang N, Malkin BD. Use of Lean and CAHPS Surgical Care Survey to improve patients' experiences with surgical care. Otolaryngol Head Neck Surg. 2016 Nov, 155(5): 743-747. https://pubmed.ncbi.nlm.nih.gov/27329420
Elliott MN, Beckett MK, Lehrman WG, et al. Understanding the role played by Medicare's patient experience points system in hospital reimbursement. Health Aff (Millwood). 2016 Sept 1, 35(9): 1673-1680. https://pubmed.ncbi.nlm.nih.gov/27605650
Cleary PD. Evolving concepts of patient-centered care and the assessment of patient care experiences: Optimism and opposition. J Health Polit Policy Law. 2016 Aug, 41(4): 675-696. https://pubmed.ncbi.nlm.nih.gov/27127265
Martino SC, Elliott MN, Hambarsoomian K, et al. Racial/Ethnic disparities in Medicare beneficiaries' care coordination experiences. Med Care. 2016 Aug, 54(8): 765-771. https://pubmed.ncbi.nlm.nih.gov/27116106
Castle N, Engberg J, Men A. Satisfaction of discharged nursing home residents. J Appl Gerontol. 2016 Jul, [epub ahead of print]. https://pubmed.ncbi.nlm.nih.gov/27406155
Grob R, Schlesinger M, Parker AM, et al. Breaking narrative ground: innovative methods for rigorously eliciting and assessing patient narratives.. Health Serv Res. 2016 Jun, 51 Suppl 2: 1248-1272. https://pubmed.ncbi.nlm.nih.gov/27126144
Martino SC, Elliott MN, Haviland AM, et al. Comparing the Health Care Experiences of Medicare Beneficiaries with and without Depressive Symptoms in Medicare Managed Care versus Fee-for-Service. Health Serv Res. , 51(3): 1002-20. https://pubmed.ncbi.nlm.nih.gov/26368572
Tefera L, Lehrman WG, Conway P. Measurement of the Patient Experience: Clarifying Facts, Myths, and Approaches. JAMA. 2016 May, 315(20): 2167-68. http://www.ncbi.nlm.nih.gov/pubmed/26967744
Silvera GA, Clark JR. Patient evaluations of the interpersonal care experience (ICE) in U.S. hospitals: A factor analysis of the HCAHPS survey. Patient Experience Journal. 2016 Spring, 3(1): 101-109. http://pxjournal.org/journal/vol3/iss1/13
Hays RD, Mallett JS, Gaillot S, et al. Performance of the Medicare Consumer Assessment of Health Care Providers and Systems (CAHPS) Physical Functioning Items. Med Care. 2016 Feb, 54(2): 205-209. https://pubmed.ncbi.nlm.nih.gov/26683780
Harder VS, Krulewitz J, Jones C, et al. Effects of Patient-centered Medical Home Transformation on Child Patient Experience. J Am Board Fam Med. 2016 Jan-Feb, 29(1): 60-8. https://pubmed.ncbi.nlm.nih.gov/26769878
Kanouse DE, Schlesinger M, Shaller D, et al. How patient comments affect consumers' use of physician performance measures. Med Care. 2016 Jan, 54(1): 24-31. https://pubmed.ncbi.nlm.nih.gov/26551765
Brown JA, Serrato CA, Hugh M, et al. Effect of a post-paid incentive on response rates to a web-based survey. Surv Pract. 2016 Jan, 9(1). https://www.surveypractice.org/article/2821
Stucky BD, Hays RD, Edelen MO, et al. Possibilities for Shortening the CAHPS Clinician and Group Survey. Med Care. , 54(1): 32-37. https://pubmed.ncbi.nlm.nih.gov/26536332
Saunders CL, Elliott MN, Lyratzopoulos G, et al. Do Differential Response Rates to Patient Surveys Between Organizations Lead to Unfair Performance Comparisons?: Evidence From the English Cancer Patient Experience Survey. Med Care. 2016 Jan, 54(1): 45-54. https://pubmed.ncbi.nlm.nih.gov/26595223
Mayer LA, Elliott MN, Haas A, et al. Less Use of Extreme Response Options by Asians to Standardized Care Scenarios May Explain Some Racial/Ethnic Differences in CAHPS Scores. Med Care. 2016 Jan, 54(1): 38-44. https://pubmed.ncbi.nlm.nih.gov/26783857
Veroff DR, Gallagher PM, Wilson V, et al. Effective reports for health care quality data: lessons from a CAHPS demonstration in Washington State. Int J Qual Health Care. 1998 Dec, 10(6): 555-60. https://pubmed.ncbi.nlm.nih.gov/9928595
Allen H. Anticipating market demand: tracking enrollee satisfaction and health over time. Int J Qual Health Care. 1998 Dec, 10(6): 521-30. https://pubmed.ncbi.nlm.nih.gov/9928591
Safran DG, Taira DA, Rodgers WH, et al. Linking primary care performance to outcomes of care. J Fam Pract. 1998 Sept, 47(3): 213-20. https://pubmed.ncbi.nlm.nih.gov/9752374
Knutson D, Kind A, Fowles JB, et al. The impact of report cards on employees: a natural experiment. Health Care Financ Rev. 1998 Fall, 20(1): 27-May. https://pubmed.ncbi.nlm.nih.gov/10387425
Safran DG, Kosinski M, Tarlov AR, et al. The Primary Care Assessment Survey: tests of data quality and measurement performance. Med Care. 1998 May, 36(5): 728-39. https://pubmed.ncbi.nlm.nih.gov/9596063