Browse or search for publications about the development and use of CAHPS surveys and other topics related to assessing patients’ experiences with care.
Rothman AA, Park H, Hays RD, et al. Can additional patient experience items improve the reliability of and add new domains to the CAHPS Hospital Survey?. Health Serv Res. 2008 Dec, 43(6): 2201-22. https://pubmed.ncbi.nlm.nih.gov/18522668
Rothberg MB, Morsi E, Benjamin EM, et al. Choosing the best hospital: the limitations of public quality reporting. Health Aff (Millwood). 2008 Nov-Dec, 27(6): 1680-7. https://pubmed.ncbi.nlm.nih.gov/18997226
Sequist TD, Schneider EC, Anastario M, et al. Quality monitoring of physicians: linking patients' experiences of care to clinical quality and outcomes. J Gen Intern Med. 2008 Nov, 23(11): 1784-90. https://pubmed.ncbi.nlm.nih.gov/18752026
Jha AK, Orav EJ, Zheng J, et al. Patients' perception of hospital care in the United States. N Engl J Med. 2008 October, 359(18): 1921-31. https://pubmed.ncbi.nlm.nih.gov/18971493
Quigley D, Elliott M, Hays R, et al. Bridging from the Picker Hospital Survey to the CAHPS Hospital Survey. Med Care. 2008 July, 46(7): 654-61. https://pubmed.ncbi.nlm.nih.gov/18580383
Hardee JT, Kasper IK. A clinical communication strategy to enhance effectiveness and CAHPS scores: the ALERT model. Perm J. 2008 Summer, 12(3): 70-4. https://pubmed.ncbi.nlm.nih.gov/21331215
Tarn DM, Heritage J, Paterniti DA, et al. Prescribing new medications: a taxonomy of physician-patient communication. Commun Med. 2008 , 5(2): 195-208. https://pubmed.ncbi.nlm.nih.gov/19644569
Fanjiang G, von Glahn T, Chang H, et al. Providing patients web-based data to inform physician choice: if you build it, will they come?. J Gen Intern Med. 2007 Oct, 22(10): 1463-6. https://pubmed.ncbi.nlm.nih.gov/17653810
Rodriguez HP, von Glahn T, Chang H, et al. Patient samples for measuring primary care physician performance: who should be included?. Med Care. 2007 Oct, 45(10): 989-96. https://pubmed.ncbi.nlm.nih.gov/17890997
Rodriguez HP, Rogers WH, Marshall RE, et al. The effects of primary care physician visit continuity on patients' experiences with care. J Gen Intern Med. 2007 June, 22(6): 787-93. https://pubmed.ncbi.nlm.nih.gov/17431698
Laschober M, Maxfield M, Felt-Lisk S, et al. Hospital response to public reporting of quality indicators. Health Care Financ Rev. 2007 Spring, 28(3): 61-76. https://pubmed.ncbi.nlm.nih.gov/17645156
Rodriguez HP, Rogers WH, Marshall RE, et al. Multidisciplinary primary care teams: effects on the quality of clinician-patient interactions and organizational features of care. Med Care. 2007 Jan, 45(1): 19-27. https://pubmed.ncbi.nlm.nih.gov/17279018
Elliott MN, Zaslavsky AM, Cleary PD. Are finite population corrections appropriate when profiling institutions?. Health Serv Res. 2006 Nov, 6: 153-6.
Tarn DM, Paterniti DA, Heritage J, et al. Physician communication about the costs and acquisition of newly prescribed medications. Am J Manag Care. 2006 Nov, 12(11): 657-64. https://pubmed.ncbi.nlm.nih.gov/17090222
Tarn DM, Heritage J, Paterniti DA, et al. Physician communication when prescribing new medications. Arch Intern Med. 2006 Sept, 166(17): 1855-62. https://pubmed.ncbi.nlm.nih.gov/17000942
Barr JK, Giannotti TE, Sofaer S, et al. Using public reports of patient satisfaction for hospital quality improvement. Health Serv Res. 2006 July, 41(3 Pt I): 663-82. https://pubmed.ncbi.nlm.nih.gov/16704506
Hays RD, Eastwood J, Kotlerman J, et al. Health-related quality of life and patient reports about care outcomes in a multidisciplinary hospital intervention. Ann Behav Med. 2006 Apr, 31(2): 173-8. https://pubmed.ncbi.nlm.nih.gov/16542132
Morales LS, Elliott MN, Weech-Maldonado R, et al. The impact of interpreters on parents' experiences with ambulatory care for their children. Med Care Res Rev. 2006 Feb, 63(1): 110-28. https://pubmed.ncbi.nlm.nih.gov/16686075
Arah OA, ten Asbroek AH, Delnoij DM, et al. Psychometric properties of the Dutch version of the hospital-level Consumer Assessment of Health Plans Survey instrument. Health Serv Res. 2006 Feb, 41(1): 284-301. https://pubmed.ncbi.nlm.nih.gov/16430612
Rodriguez HP, von Glahn T, Rogers WH, et al. Evaluating patients' experiences with individual physicians: a randomized trial of mail, internet and interactive voice response (IVR) telephone administration of surveys. Med Care. 2006 Feb, 44(2): 167-74. https://pubmed.ncbi.nlm.nih.gov/16434916
Kang NM, Kim S, Hong S, et al. The evaluation criteria of internet health information. Stud Health Technol Inform. 2006 , 122: 886. https://pubmed.ncbi.nlm.nih.gov/17102445
Safran DG, Karp M, Coltin K, et al. Measuring patients' experiences with individual primary care physicians results of a statewide demonstration project. J Gen Intern Med. 2006 Jan, 21(1): 13-21. https://pubmed.ncbi.nlm.nih.gov/16423118
Sofaer S, Crofton C, Goldstein E, et al. What do consumers want to know about the quality of care in hospitals?. Health Serv Rev. 2005 Dec, 40(6 Pt 2): 2018-36. https://pubmed.ncbi.nlm.nih.gov/16316436
Levine RE, Fowler FJ, Brown JA. Role of cognitive testing in the development of the CAHPS Hospital Survey. Health Serv Res. 2005 Dec, 40(6 Pt 2): 2037-56. https://pubmed.ncbi.nlm.nih.gov/16316437
Elliott MN, Edwards C, Angeles J, et al. Patterns of unit and item nonresponse in the CAHPS Hospital Survey. Health Serv Res. 2005 Dec, 40(6 Pt 2): 2096-2119. https://pubmed.ncbi.nlm.nih.gov/16316440
Keller S, O'Malley AJ, Hays RD, et al. Methods used to streamline the CAHPS Hospital Survey. Health Serv Res. 2005 Dec, 40(6 Pt 2): 2057-77. https://pubmed.ncbi.nlm.nih.gov/16316438
Goldstein E, Farquhar M, Crofton C, et al. Measuring hospital care from the patients perspective: an overview of the CAHPS Hospital Survey development process. Health Serv Res. 2005 Dec, 40(6 Pt 2): 1977-95. https://pubmed.ncbi.nlm.nih.gov/16316434
O'Malley AJ, Zaslavsky AM, Hays RD, et al. Exploratory factor analyses of the CAHPS Hospital Pilot Survey responses across and within medical, surgical, and obstetric services. Health Serv Res. 2005 Dec, 40(6 Pt 2): 2078-95. https://pubmed.ncbi.nlm.nih.gov/16316439
Hepner KA, Brown JA, Hays RD. Comparison of mail and telephone in assessing patient experiences in receiving care from medical group practices. Eval Health Prof. 2005 Dec, 28(4): 377-89. https://pubmed.ncbi.nlm.nih.gov/16272420
O'Malley AJ, Zaslavsky AM, Elliot MN, et al. Case-mix adjustment of the CAHPS Hospital Survey. Health Serv Res. 2005 Dec, 40(6 Pt 2): 2162-81. https://pubmed.ncbi.nlm.nih.gov/16316443
Hurtado MP, Angeles J, Blahut SA, et al. Assessment of the equivalence of the Spanish and English versions of the CAHPS Hospital Survey on the quality of inpatient care. Health Serv Res. 2005 Dec, 40(6 Pt 2): 2140-2161. https://pubmed.ncbi.nlm.nih.gov/16316442
Fung CH, Elliott MN, Hays RD, et al. Patients' preferences for technical versus interpersonal quality when selecting a primary care physician. Health Serv Res. 2005 Aug, 40(4): 957-77. https://pubmed.ncbi.nlm.nih.gov/19625557
Solomon LS, Hays RD, Zaslavsky AM, et al. Psychometric properties of a group-level CAHPS instrument. Med Care. 2005 Jan, 43(1): 53-60. https://pubmed.ncbi.nlm.nih.gov/15626934
Hibbard JH, Stockard J, Tusler M. Hospital performance reports: impact on quality, market share, and reputation. Health Aff (Millwood). 2005 Jan, 41(1 Suppl): 161-70. https://pubmed.ncbi.nlm.nih.gov/16012155
Nelson EC, Gentry MA, Mook KH, et al. How many patients are needed to provide reliable evaluations of individual clinicians?. Med Care. 2004 Mar, 42(3): 259-66. https://pubmed.ncbi.nlm.nih.gov/15076825
Teno M, Clarridge R, Casey V, et al. Family perspectives on end-of-life care at the last place of care. JAMA. 2004 Jan, 291(1): 88-93. https://pubmed.ncbi.nlm.nih.gov/14709580
Hays RD, Chong K, Brown JA, et al. Patient reports and ratings of individual physicians: an evaluation of the DoctorGuide and Consumer Assessment of Health Plans Study provider-level surveys. Am J Med Qual. 2003 Sept-Oct, 18(5): 190-6. https://pubmed.ncbi.nlm.nih.gov/14604271
Joffe S, Manocchia M, Weeks JC, et al. What do patients value in their hospital care? An empirical perspective on autonomy-centred bioethics. J Med Ethics. 2003 Apr, 29(2): 103-8. https://pubmed.ncbi.nlm.nih.gov/12672891
Hibbard JH, Stockard J, Tusler M. Does publicizing hospital performance stimulate quality improvement efforts?. Health Aff (Millwood). 2003 Mar-Apr, 22(2): 84-94. https://pubmed.ncbi.nlm.nih.gov/12674410
Safran DG, Taira DA, Rodgers WH, et al. Linking primary care performance to outcomes of care. J Fam Pract. 1998 Sept, 47(3): 213-20. https://pubmed.ncbi.nlm.nih.gov/9752374
Safran DG, Kosinski M, Tarlov AR, et al. The Primary Care Assessment Survey: tests of data quality and measurement performance. Med Care. 1998 May, 36(5): 728-39. https://pubmed.ncbi.nlm.nih.gov/9596063