Browse or search for publications about the development and use of CAHPS surveys and other topics related to assessing patients’ experiences with care.
Nembhard IM, Matta S, Shaller D, et al. Learning from patients: The impact of using patients' narratives on patient experience scores. Health Care Manage Rev. Jan 24, 49(1): 2-13. https://pubmed.ncbi.nlm.nih.gov/38019459/
Hotchkiss JT, Ridderman E, Bufkin W. Development of a model and method for hospice quality assessment from natural language processing (NLP) analysis of online caregiver reviews. Palliat Support Care. 2023 Jul, : 1-12. https://pubmed.ncbi.nlm.nih.gov/37443425/
Quigley DD, Predmore Z, Martino S, et al. Patient Comments on the Consumer Assessment of Healthcare Providers and Systems Clinician and Group (CG-CAHPS) Survey Reflect Improvements in Provider Behaviors From Coaching. J Healthc Manag. 2023 Junhttps://pubmed.ncbi.nlm.nih.gov/37326612/
Hotchkiss J, Ridderman E, Bufkin W. Overall US Hospice Quality According to Decedent Caregivers-Natural Language Processing and Sentiment Analysis of 3389 Online Caregiver Reviews. Am J Hosp Palliat Care. 2023https://pubmed.ncbi.nlm.nih.gov/37338245/
Kuhn L, Lindert L, Kuper P, et al. SARS-CoV-2-Related Adaptation Mechanisms of Rehabilitation Clinics Affecting Patient-Centered Care: Qualitative Study of Online Patient Reports. JMIR Rehabil Assist Technol. 2023 Apr, 10: e39512. https://pubmed.ncbi.nlm.nih.gov/36947585/
Quigley DD, Predmore Z. Parents Have More to Say: Comments From the Child HCAHPS Single Question Versus a Narrative Item Set. Hosp Pediatr. 2023 Apr, 13(4): 345-356. https://pubmed.ncbi.nlm.nih.gov/36970853/
Martino SC, Reynolds KA, Grob R, et al. Evaluation of a protocol for eliciting narrative accounts of pediatric inpatient experiences of care. Health Serv Res. 2023 Apr, 58(2): 271-281. https://pubmed.ncbi.nlm.nih.gov/36645204/
Quigley DD, Predmore Z. What parents have to say: Content and actionability of narrative comments from the Child HCAHPS Survey. Hospital Pediatrics. 2022 Feb, 12(2): 205-219. https://pubmed.ncbi.nlm.nih.gov/34981124
Fifolt M, Patel K, Rucks A, et al. A Review of Unsolicited Comments on the CAHPS 5.0 Health Plan Survey. Journal of Patient Experience. 2021 Octhttps://pubmed.ncbi.nlm.nih.gov/34692990/
Lagu T, Norton CM, Russo LM, et al. Reporting of patient experience data on health systems' websites and commercial physician-rating websites: mixed-methods analysis. J Med Internet Res. 2019 Mar, 21(3): e12007. https://pubmed.ncbi.nlm.nih.gov/30916654
Grob R, Schlesinger M, Barre LR, et al. What words convey: The potential for patient narratives to inform quality improvement. Milbank Q. 2019 Mar, 97(1): 176-227. https://pubmed.ncbi.nlm.nih.gov/30883954
Schlesinger MJ, Rybowski L, Shaller D, et al. Americans' growing exposure to clinician quality information: Insights and implications. Health Aff (Millwood). 2019 Mar, 38(3): 374-382. https://pubmed.ncbi.nlm.nih.gov/30830827
Schlesinger M, Grob R, Shaller D, et al. A rigorous approach to large-scale elicitation and analysis of patient narratives. Med Care Res Rev. 2018 Octhttps://pubmed.ncbi.nlm.nih.gov/30293521
Finucane ML, Martino SC, Parker AM, et al. A framework for conceptualizing how narratives from health-care consumers might improve or impede the use of information about provider quality. Patient Experience Journal. 2018 Mar, 5(1): 15-26. https://pxjournal.org/journal/vol5/iss1/
Martino SC, Grob R, Davis S, et al. Choosing doctors wisely: can assisted choice enhance patients' selection of clinicians. Med Care Res Rev. 2017 Nov 25, [Epub ahead of print]. https://pubmed.ncbi.nlm.nih.gov/29172972
Martino SC, Shaller D, Schlesinger M, et al. CAHPS and Comments: How closed-ended survey questions and narrative accounts interact in the assessment of patient experience. J Patient Exp. 2017 Mar, 4(1): 37-45. https://pubmed.ncbi.nlm.nih.gov/28725858
Grob R, Schlesinger M, Parker AM, et al. Breaking narrative ground: innovative methods for rigorously eliciting and assessing patient narratives.. Health Serv Res. 2016 Jun, 51 Suppl 2: 1248-1272. https://pubmed.ncbi.nlm.nih.gov/27126144
Kanouse DE, Schlesinger M, Shaller D, et al. How patient comments affect consumers' use of physician performance measures. Med Care. 2016 Jan, 54(1): 24-31. https://pubmed.ncbi.nlm.nih.gov/26551765
Schlesinger M, Grob R, Shaller D. Using Patient-Reported Information to Improve Clinical Practice. Health Serv Res. 2015 Dec, 50 Suppl 2: 2116-2154. https://pubmed.ncbi.nlm.nih.gov/26573890
Schlesinger M, Grob R, Shaller D, et al. Taking patients' narratives about clinicians from anecdote to science. N Engl J Med. 2015 Aug, 373(7): 675-679. https://pubmed.ncbi.nlm.nih.gov/26267629
Emmert M, Sander U, Pisch F. Eight questions about physician-rating websites: a systematic review. J Med Internet Res. 2013 Feb, 15(2): e24. https://pubmed.ncbi.nlm.nih.gov/23372115
Schlesinger M, Kanouse DE, Rybowski L, et al. Consumer response to patient experience measures in complex information environments. Med Care. 2012 Nov, 50(Suppl): S56-64. https://pubmed.ncbi.nlm.nih.gov/23064278
Kadry B, Chu LF, Kadry B, et al. Analysis of 4999 online physician ratings indicates that most patients give physicians a favorable rating. J Med Internet Res. 2011 Nov, 13(4): e95. https://pubmed.ncbi.nlm.nih.gov/22088924
Trigg L. Patients' opinions of health care providers for supporting choice and quality improvement. J Health Serv Res Policy. 2011 Apr, 16(2): 102-7. https://pubmed.ncbi.nlm.nih.gov/20870690
Lagu T, Hannon NS, Rothberg MB, et al. Patients' evaluations of health care providers in the era of social networking: an analysis of physician-rating websites. J Gen Intern Med. 2010 Sept, 25(9): 942-946. https://pubmed.ncbi.nlm.nih.gov/20464523