Building Effective Care Teams in Primary Care

Resource: Building Teams in Primary Care (PDF, 669 KB, 17 pages)

Part of an AHRQ curriculum used to train practice facilitators, this resource describes characteristics of high-functioning care teams and shares methods for helping teams improve their effectiveness. By detailing common challenges faced by primary care teams and how to solve them, this resource supports Key Driver 4: Create and support high functioning teams to deliver high-quality evidence-based care. It also discusses engaging patients in their own care, a key aspect of Key Driver 5: Engage with patients and families in evidence-based care and quality improvement. Although addressed to practice facilitators, this resource contains valuable information for practices working to improve quality on their own. Sections of this document include:

  • Ways that PFs Can Help Practices Improve Their Teams and Teamwork.
  • What Makes for an Effective Team?
  • Assessing Teams.
  • Optimizing Patient Care Teams.
  • Characteristics of High-performing Primary Care Teams.
  • Common Challenges Faced by Primary Care Teams.
  • Getting to Know the Care Teams in Your Practices.
  • Working with Care Teams to Engage Patients as Partners.

Institution of origin: Agency for Healthcare Research and Quality

Author(s): Knox L, Crosson J, Parchman ML, Shepherd C

Acknowledgements: This document is part of AHRQ’s Primary Care Practice Facilitation Curriculum, available at:

Publication date: September 2015

Page last reviewed November 2018
Page originally created October 2018
Internet Citation: Building Effective Care Teams in Primary Care. Content last reviewed November 2018. Agency for Healthcare Research and Quality, Rockville, MD.
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