This online continuing medical education (CME) module explains how to implement a team-based approach to enter documentation (scribe) and how it can be supported and improved by electronic health record (EHR) systems.
This workflow shows how medical assistants can provide a check to ensure that evidence-based care is delivered by identifying patients with heart disease who, according to protocol, should have, but have not, been prescribed aspirin.
This overview outlines the benefits of cross-training primary care staff and provides useful examples of cross-training. Cross-training promotes team empowerment by expanding staff’s roles to create a more efficient medical practice environment.
This resource describes characteristics of high-functioning care teams and shares methods for helping teams improve their effectiveness. It details common challenges faced by primary care teams and how to solve them.
It is important for primary care team members to feel they can ask for help, try new ways of doing things, and learn from mistakes. This resource provides suggestions for how practices can help quality improvers feel safe.
This resource can be used to lead a group discussion about developing ground rules for how primary care team members communicate with each other. Sample activities are provided to help care teams work together effectively.
This manual provides a training curriculum that teaches medical assistants (MA) to take on an expanded role in the primary care team by doing more during the rooming process, from reviewing medications, to goal setting, to patient education.
This executive summary describes the benefits and steps involved in implementing empanelment—the process of assigning individual patients to primary care providers and care teams.
This resource explains the basics of implementing panel management, whereby patients are assigned to care teams that take responsibility for ensuring patients receive care that is consistent with current evidence.
This recorded webinar provides an overview of huddles and details the process for implementing huddles in primary care practices. The video includes concrete examples of how and when to use huddles and why they are beneficial.