This guide was created as a companion to the information and step-by-step guidance provided in the AHRQ Health Literacy Universal Precautions Toolkit.
About This Guide
General Toolkit Guidance
Path to Improvement
Tool 1: Form a Team
Tool 2: Create a Health Literacy Environment Improvement Plan
Tool 3: Raise Awareness
Tool 4: Communicate Clearly
Tool 5: Use the Teach-Back Method
Tool 6: Follow Up With Patients
Tool 7: Improve Telephone Access
Tool 8: Conduct Brown Bag Medicine Reviews
Tool 9: Address Language Differences
Tool 10: Consider Culture, Customs, and Beliefs
Tool 11: Assess, Select, and Create Easy-to-Understand Materials
Tool 12: Use Health Education Material Effectively
Tool 13: Welcome Patients
Patient Self-Management & Empowerment
Tool 14: Encourage Questions
Tool 15: Make Action Plans
Tool 16: Help Patients Remember How and When to Take Their Medicine
Tool 17: Get Patient Feedback
Supportive Systems for Patients
Tool 18: Link Patients to Non-Medical Support
Tool 19: Direct Patients to Medicine Resources
Tool 20: Connect Patients With Literacy and Math Resources
Tool 21: Make Referrals Easy
This guide is a formal deliverable under the Agency for Healthcare Research and Quality Contract HHSA290200710008, TO#10 (Task Order Officer: Cindy Brach, MPP)
For convenience, we use the term "patient" throughout the toolkit, but recognize that health literacy improvement efforts often include caregivers, family members, and other consumers of health care.
This document is in the public domain and may be used and reprinted without permission except those copyrighted materials noted for which further reproduction is prohibited without the specific permission of copyright holders.
1 Department of Family Medicine, University of Colorado Anschutz Medical Campus, Aurora, Colorado.
2 Colorado School of Public Health, University of Colorado Anschutz Medical Campus, Aurora, Colorado.
3 Colorado Health Outcomes Program, University of Colorado Anschutz Medical Campus, Aurora, Colorado.
4 American Academy of Family Physicians, Kansas City, Kansas.
5 Department of Family and Community Medicine, University of Arizona, Tucson, Arizona.
6 Agency for Healthcare Research and Quality, Rockville, MD