It is important for primary care team members to feel they can ask for help, try new ways of doing things, and learn from mistakes. This resource provides suggestions for how practices can help quality improvers feel safe.
This one-page tip sheet explains how to find, train and support staff from all parts of the practice to be champions for implementing evidence. It also defines the skills and roles of effective champions.
This white paper presents three interdependent dimensions of high-impact leadership in health care: New Mental Models, High-Impact Leadership Behaviors, and the Institute for Healthcare Improvement (IHI) High-Impact Leadership Framework.
This guide identifies the traits, skills, and actions of physician champions best suited to lead major changes in health care delivery.
This article identifies five dynamics of successful teams – psychological safety, dependability, structure and clarity, meaning of work, and impact of work – and suggests six steps to improve team performance and psychological safety.
This resource provides guidelines for effective storytelling as a device to motivate a group to action. A successful story contains a challenge, a choice, and an outcome. The use of a story can facilitate successful communication by leaders.
This recorded webinar offers guidance for implementing a training program for medical assistants, with a goal of expanding their roles in delivering evidence-based care and their responsibilities as part of team-based care.
This article emphasizes communication as a key ability of strong leaders. Communicating a compelling and strategic vision is a leader’s responsibility.
This online tutorial introduces health care professionals and others to the principles of evidence-based practice that uses the current best evidence combined with clinical expertise and patient values and preferences to guide care decisions.
This summary by the Canadian Health Services Research Foundation highlights the strong impact opinion leaders have on how much research evidence health care professionals use in clinical practice.