Patient and Family Engagement

The Patient and Family Engagement module of the CUSP Toolkit focuses on making sure patients and their family members understand what is happening during the patient's hospital stay, are active participants in the patient's care, and are prepared for discharge.

This module explains the—

  • The role of patient advisors in ensuring patients' and families' views are incorporated into hospital policies and procedures.
  • How to work with patient advisors as part of the CUSP team.
  • Tools to improve communication among patients, families, and clinicians.
  • How to communicate an adverse event to patients and family members.

This module includes—

Facilitator Notes (Word) [ - 2.83 MB] (Accessible Version)

Presentation Slides (PPT) [ Microsoft PowerPoint file - 3.88 MB] (Accessible Version)


Video Segments

ZIP files

Page last reviewed July 2018
Page originally created May 2013
Internet Citation: Patient and Family Engagement. Content last reviewed July 2018. Agency for Healthcare Research and Quality, Rockville, MD.