Case Scenarios: Handling Challenging Communications
AHRQ Communication and Optimal Resolution Toolkit
Purpose: To help you prepare for disclosure communications by using four scenarios to practice challenging interpersonal communications.
Who should use this tool? Disclosure Lead(s).
How to use this tool: Use the scenarios in this tool to practice and improve disclosure delivery. The Disclosure Lead(s) can use the descriptions of how they would respond to a challenging interpersonal communication to teach, simulate, and facilitate discussions among other communicators. The discussion should include a review of what works well in terms of responses, challenges or concerns, opportunities for improvement in actual responses, and other resources that can be accessed to support communications.
Below are four different challenging interpersonal communication situations. Read each description and imagine yourself actually being in the situation. After you read the description, write in your own words what you would say in response to the situation. Do NOT describe the general action you would take; instead, write the exact words you would actually communicate following the interaction.