Pediatric Quality Measures Program
Acknowledgements
Introduction
Overview
About Measure Specifications and Reporting
Measure Specifications
Measure Reporting
Key Driver Diagram
Quality Improvement Strategies
Improving Communication With Providers
Preparing Families for Discharge
Engaging With Patients and Families To Improve Pain Management
Other Inpatient Pediatrics QI Initiatives and Case Studies
Additional Research Reports and Case Studies Using CAHPS Survey Data
Information About QI Strategies To Improve Patient Experience
Improvement Data
Background
Other Resources
Tools for Preparing for, Fielding, and Analyzing the Child HCAHPS Survey
Published Articles About Child HCAHPS Survey Development
Acknowledgements
The CAHPS® Child Hospital Survey (HCAHPS) Toolkit is the product of collaboration among academic and research institutions, state and Federal agencies, and private sector stakeholders. Many individuals guided and contributed to the development of this toolkit. We are grateful for the time, knowledge, and expertise that they so generously shared.
This toolkit was developed by the Center of Excellence for Pediatric Quality Measurement (CEPQM) at Boston Children’s Hospital, funded by the Agency for Healthcare Research and Quality (AHRQ) and the Centers for Medicare & Medicaid Services (CMS) under the Pediatric Quality Measures Program (PQMP). The PQMP website is available at https://www.ahrq.gov/pqmp/index.html.
Sara L. Toomey, MD, MPhil, MPH, MSc (PI)
Boston Children’s Hospital
Harvard Medical School
Mark A. Schuster, MD, PhD
Kaiser Permanente Bernard J. Tyson School of Medicine
Marc N. Elliott, PhD
RAND Corporation
Alan M. Zaslavsky, PhD
Department of Health Care Policy, Harvard Medical School
Sara Buscher, BA
Sarah Lee, BA
Tasnim Mollah, BA
Boston Children’s Hospital
We also extend our gratitude to Kamila Mistry, Ph.D., Agency for Healthcare Research and Quality, U.S. Department of Health and Human Services, for her technical guidance and to the L&M Policy Research team for their support developing the toolkit.
This toolkit was funded under the Agency for Healthcare Research and Quality (AHRQ), U.S. Department of Health and Human Services Contract Number: HHSA290201400003I; Task Number: 75Q80119F32002. The authors are solely responsible for this document’s contents, findings, and conclusions, which do not necessarily represent the views of AHRQ. Readers should not interpret any statement in this product as an official position of AHRQ or of the U.S. Department of Health and Human Services. None of the authors has any affiliation or financial involvement that conflicts with the material presented in this product.
Public Availability Notice. This product is made publicly available by AHRQ and may be used and reprinted without permission in the United States for noncommercial purposes, unless materials are clearly noted as copyrighted in the document. No one may reproduce copyrighted materials without the permission of the copyright holders. Users outside the United States must get permission from AHRQ to reprint or translate this product. Anyone wanting to reproduce this product for sale must contact AHRQ for permission.
