The Center of Excellence for Pediatric Quality Measurement (CEPQM) team developed a Key Driver Diagram to help illustrate the key drivers toward improving provider communication with parents of pediatric inpatients. The Key Driver Diagram contains specific provider-side interventions that can be employed to attain improvements in family experience of care. The CEPQM Key Driver Diagram can be viewed below. It may be adapted and tailored for use by other organizations.
CAHPS Child Hospital Survey (Child HCAHPS) Toolkit
Key Driver Diagram
Internet Citation: Key Driver Diagram. Content last reviewed July 2021. Agency for Healthcare Research and Quality, Rockville, MD.