Presentations on Health Care Quality Reporting Topics
How Social Media Can Draw Visitors to a Quality Report
Barbara Lambiaso and Lauren Piccolo from Massachusetts Health Quality Partners (MHQP) talk about how MHQP uses social media to promote awareness and use of comparative quality reports.
Listen to the interview (18 min 6 sec); Transcript (PDF, 211 KB).
Rating the Raters: How the Informed Patient Institute Assesses Health Care Quality Reports
Carol Cronin from the Informed Patient Institute (IPI) talks about how the IPI assesses and grades comparative reports on health care quality.
Listen to the interview (18 min 29 sec); Transcript (PDF, 183 KB).
Branding Your Quality Report (Audio)
Lisa Mason from the Greater Detroit Area Health Council provides helpful advice on using branding to build awareness and create an identity for your quality report.
Listen to the interview (8 min 25 sec); Transcript (PDF, 170 KB).
Tips on Making Quality Reports User-Centered
Jeanne McGee from McGee and Evers Consulting shares advice on producing quality reports that are designed around the needs and capabilities of users. Read Toolkit for Making Written Material Clear and Effective.
Listen to the interview (27 min 38 sec); Transcript (PDF, 283 KB).
The Effects of Out-of-Pocket Costs on Enrollees' Experiences with Health Plans Implications for Consumer Reporting
Ted von Glahn from the Pacific Business Group on Health discusses the factors underlying differences in the CAHPS "rating of care" measure for PPOs and HMOs and the implications for reporting survey results across different types of health plans. Visit https://www.opa.ca.gov/ComplaintsReports/Pages/default.aspx.
Listen to the interview (19 min, 59 sec); Transcript (209 KB)
Use of "Roll-ups" to Report CAHPS Survey Results and Other Quality Measures
Marc Elliott and David Kanouse from RAND talk about the use of composites measures and "roll-up" scores to summarize a health care organization's performance within and across domains of quality, including patient experience.
Listen to the interview (10 min, 50 sec); Transcript (PDF, 185 KB).
Who Are You Talking To? New Insights Into the Audience for Consumer Reports on Health Care Quality, May 11, 2011
This Webinar focused on the kinds of people who are interested in quality reports, how and when they seek health care information, and what this means for report developers.
Listen to the interview (57 min, 44 sec); Transcript (PDF, 241 KB).
Speakers and Presentations
Patrick McCabe, a partner at GYMR Public Relations in Washington, DC, shared findings from research done on behalf of the Robert Wood Johnson Foundation to identify and explore the characteristics of people who seek health care quality information.
View presentation (PDF, 837 KB).
View Consumer Decision Points in Accessing Comparative Health Care Information, from the Robert Wood Johnson Foundation.
Jeff Rabkin, president of Wowza in Minneapolis, MN, discussed how report sponsors can develop and use descriptive profiles of likely visitors to a quality report to guide decisions about content, design, and navigation.
View presentation (PDF, 789 KB).