Talking Quality: Reporting to Consumers on Health Care Quality

Health Care Quality Report Objectives

Be clear on the aims of your report, whether consumer choice, education, or improvement.

Health Care Quality Score Presentation

Take steps to avoid information overload.

Why Numbers and Graphs Aren't Enough

Explain the purpose, value, and trustworthiness of the information in your report.

Areas of Interest

TalkingQuality offers guidance on producing comparative information on health care quality that's understandable and useful to consumers.

Download a checklist to keep track of the decisions and steps you need to take.

Browse profiles of reports on the quality and costs of care in different settings.

To plan a report on health care quality, answer 13 questions to get information that can guide your decisions.

Learn about health care quality measures and how to select ones that are appropriate for a consumer report.

Learn how a health care quality report for consumers can present quality measures and scores that are engaging, easy to understand, and easy to use.

Learn how to help consumers understand the contents of a health care quality report, how to use the information, and why using this information can be beneficial.

Learn about the considerations, options, and decisions that determine whether a health care quality report reaches its consumer audience when and where it is needed.

Promoting your report means using the tools of marketing, media relations, advertising, and outreach to make sure that people know about your report and are motivated to find it, look at it, and actually use it.

Developers of health care quality reports should conduct an evaluation to determine how effective the report was and what to do differently in the future.