Using the AHRQ Pharmacy Survey on Patient Safety Culture (Webinar)

• Summary.
• Speakers and Presentation Slides.
• Recording(s)
• Transcript
• Related Materials.

Summary

The Community Pharmacy Survey on Patient Safety Culture, developed by the Agency for Healthcare Research and Quality (AHRQ), is a measurement tool for improving patient safety culture in community pharmacies. The survey enables pharmacies to assess areas of strength and identify areas for improvement in their patient safety culture as part of their quality improvement activities.

Improving the culture of safety within health care is an essential component of preventing or reducing errors and improving overall health care quality. This webinar discussed the community pharmacy patient safety culture survey and how two organizations are using their survey results to implement patient safety and quality improvement initiatives in their pharmacies. Pharmacies that administer the survey will be able to participate in an upcoming comparative database in September 2014.

Note: Since this webinar was held, the survey's name has been changed to Community Pharmacy Survey on Patient Safety Culture.

Speakers and Presentation Slides

	Diane Cousins, RPh Health Scientist Administrator Agency for Healthcare Research and Quality, Rockville, MD Introduction presentation slides (PDF File, 557 KB)
	Joann Sorra, PhD Project Director, User Network for the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) and Surveys on Patient Safety Culture Westat, Rockville, MD Presentation Slides (PDF File, 237 KB)
	James Motz, RPh Specialty Pharmacy—Program Manager Aurora Pharmacy, Inc., Elm Grove, WI Presentation Slides (PDF File, 858 KB)
	Dawn Amerman, Store Manager Dexter Pharmacy/Village Pharmacy II, Dexter, MI Presentation Slides (PDF File, 1.9 MB)

• Closing presentation slides (Joann Sorra) (PDF File, 376 KB)

Recordings

Watch the Webinar Replay  (59 minutes, 28 seconds).

Transcript

Read the transcript of the Webinar (PDF File, 286 KB)

Related Materials

• AHRQ Community Pharmacy Survey on Patient Safety Culture Web site
  • Resources here include the Pharmacy Survey, Survey Composites and Items, Survey User's Guide, and Pilot Study Results.
• Improving Patient Safety in Community Pharmacies: A Resource List for Users of the AHRQ Community Pharmacy Survey on Patient Safety Culture
  • This document contains references to Web sites that provide practical resources community pharmacies can use to implement changes to improve patient safety culture and patient safety.