These videos were funded by AHRQ and produced through a contract to Westat.
Given the current changes in healthcare delivery and the burden on healthcare facilities in meeting the challenges of the COVID-19 pandemic, the Agency for Healthcare Research and Quality (AHRQ) Surveys on Patient Safety Culture™ (SOPS®) Program is providing information to help healthcare organizations:
Decide how to proceed with SOPS survey administration and database submission.
Add supplemental items.
Request technical assistance support.
In addition, we note the following schedule adjustments:
Data submission to the SOPS Hospital Database will occur October 1-30.
Data submission to the SOPS Nursing Home Database is postponed until further notice.
Whether and when to administer a SOPS survey. Rapid and unprecedented adaptations in healthcare delivery due to COVID-19 are having a tremendous impact on the healthcare workforce. Healthcare organizations that already administered one of the SOPS surveys before the onset of the COVID-19 pandemic will be able to submit their SOPS data during the next relevant data submission period. However, organizations that have not yet administered SOPS, or have postponed SOPS survey administration, may be trying to decide when to assess patient safety culture.
Healthcare organizations should consider a variety of factors when deciding to administer a SOPS survey during the COVID-19 pandemic, including the following:
Organizations may have other priorities at this time.
Significant numbers of healthcare staff may not be working and those who are working may not have the ability or desire to complete a survey, resulting in lower response rates.
Survey responses would likely be affected by COVID-related issues and concerns.
For organizations that want to wait to administer a SOPS survey, it is unclear when healthcare delivery processes and procedures will resume under a “new normal.” Other organizations may want to specifically assess the current impact of COVID-19 on patient safety culture to understand how culture has been affected and obtain feedback to inform future initiatives. However, survey instructions should be revised to acknowledge the challenges affecting providers and staff, asking them to focus on the culture during the COVID-19 timeframe, with the goal of better understanding the impact of COVID-19 on the organization’s patient safety culture.
Each organization will need to weigh these factors to determine when to assess patient safety culture.
The Agency for Healthcare Research and Quality (AHRQ) has released the SOPS Hospital Survey 2.0. AHRQ developed and pilot tested the new version of the Surveys on Patient Safety Culture (SOPS®) to update the original hospital survey and incorporate user feedback. The SOPS Hospital Survey 2.0 assesses many of the same areas of patient safety culture as Version 1.0, but substantial changes were made to the survey, including:
Rewording complex survey items and survey items difficult to translate.
Adding a “Does not apply/Don’t know” response option.
Shifting to a “Just Culture” framework to assess Response to Error.
Revising the staff positions and units/work areas.