A. A good tool for shift-to-shift handoffs and for situations that require immediate attention and action: SBAR
SBAR Tool
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B. Getting your supervisor's attention when you really need it: CUS
CUS Tool
Example: "I'm concerned that Ms. C is not her usual self. I'm uncomfortable that she is behaving so oddly. I believe she is not safe; she may have something serious going on that we are missing." |