Participants will understand:
- Why communicating changes in a resident's condition is an important safety issue.
- Why communication lapses are a major risk factor for resident safety.
- Key principles of effective communication.
- Typical obstacles to effective communication and how to overcome them.
- What to communicate about changes in a resident's condition.
- How to communicate a resident's change in condition using the SBAR (Situation—Background—Assessment—Recommendation) and CUS (Concerned—Uncomfortable—Safety) tools.
Participants will be able to:
- Demonstrate good communication techniques.
- Practice good communication skills.
- Effectively communicate a change in a resident's condition.
- Use some simple tools to improve communication.