Introducing the CAHPS Child Hospital Survey (Webcast)

January 22, 2015

Summary

This Webcast introduced the new CAHPS Child Hospital Survey (Child HCAHPS). This survey assesses the experiences of pediatric patients and their parents or guardians with inpatient care.

An overview of this new survey was provided, including its development by the Center of Excellence for Pediatric Quality Measurement at Boston Children’s Hospital and the experiences of two hospitals that field tested the survey.

Read about the CAHPS Child Hospital Survey.

Speakers and PowerPoint Slides

Image of Carla Zema Carla Zema, PhD
Consultant
CAHPS User Network
Zema Consulting

  • Introduction Presentation slides (PDF [ PDF file - 1.09 MB]; PDF Help)
  • Closing Presentation slides (PDF [ PDF file - 685.82 KB]; PDF Help)
Image of Mark Schuster Mark Schuster, MD, PhD
Chief of General Pediatrics and Vice Chair for Health Policy
Department of Medicine, Boston Children’s Hospital

William Berenberg Professor of Pediatrics
Harvard Medical School

Image of Barbara Burke Barbara Burke, MA
Administrator, Patient-Family Experience
Ann & Robert H. Lurie Children’s Hospital of Chicago

Image of Sandra Schultz

Image of Zoe Vecchio

Sandra Schultz
Manager of Customer Service
CHOC Children’s Hospital

and
 

Zoë Vecchio, MA
Director of Service Excellence
CHOC Children’s Hospital

Recording

  • Listen to the Webcast (MP3 [ mp3 audio file- 1 hr, 1 min, 36 sec.])
  • Watch the Webcast Replay (1 hour, 1 minute, 36 seconds)

Transcript

Read the transcript of the Webcast (PDF [ PDF file - 300.78 KB]; PDF Help)

Page last reviewed March 2016
Page originally created February 2015
Internet Citation: Introducing the CAHPS Child Hospital Survey (Webcast). Content last reviewed March 2016. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/news-and-events/events/20150122/webcast_01_22_15.html