Introducing a Protocol To Obtain Patient Comments Using the CAHPS Clinician & Group Survey (Webcast)
This Webcast introduced a new set of five open-ended questions that prompt survey respondents to tell a clear and comprehensive story about their experiences with their health care provider and the staff in his or her office. These questions, called the Patient Narrative Elicitation Protocol (beta version), are available for use with the CAHPS Clinician & Group Survey (CG-CAHPS). The speakers reviewed the purpose of the questions, described the development and testing process, and offered recommendations for implementation. Attendees also heard from an organization that has administered these open-ended questions as part of its CG-CAHPS Survey.
Mark Schlesinger, Ph.D.
Professor of Health Policy and a fellow of the Institution for Social and Policy Studies
Presentation slides (PDF, 1.08 MB)
Lise Rybowski, M.B.A.
The Severyn Group
Presentation slides (PDF, 268 KB)
Barbra Rabson, M.P.H.
President and CEO
Massachusetts Health Quality Partners
Presentation slides (PDF, 408 KB)
Dale Shaller, M.P.A.
Shaller Consulting Group (Moderator)
Read the transcript of the Webcast (PDF, 334 KB)
About the CAHPS Patient Narrative Elicitation Protocol (PDF, 410 KB)
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