Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (Webcast)
October 3, 2018
1:00–2:00 p.m. ET
This Agency for Healthcare Research and Quality (AHRQ) Webcast will discuss methods and early results from a pilot project assessing the implementation and use of the new CAHPS Patient Narrative Elicitation Protocol in several NewYork-Presbyterian ambulatory care practices. Designed to be used with the CAHPS Clinician & Group Survey or on its own, the Narrative Elicitation Protocol consists of 5 open-ended questions that prompt patients' accounts of their care experiences.
Speakers will also share what they have learned from interviews with clinicians and practice leaders about the characteristics of narrative feedback reporting strategies that are important to guiding improvement.
Director, CAHPS Division
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Shaller Consulting Group, Stillwater, MN
Director of National Initiatives and Associate Clinical Professor
Center for Patient Partnerships
Patient Experience Specialist for the Ambulatory Care Network
Page originally created September 2018