Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (Webcast)

When

October 3, 2018
1:00–2:00 p.m. ET

Register

Summary

This Agency for Healthcare Research and Quality (AHRQ) Webcast will discuss methods and early results from a pilot project assessing the implementation and use of the new CAHPS Patient Narrative Elicitation Protocol in several NewYork-Presbyterian ambulatory care practices. Designed to be used with the CAHPS Clinician & Group Survey or on its own, the Narrative Elicitation Protocol consists of 5 open-ended questions that prompt patients' accounts of their care experiences.

Speakers will also share what they have learned from interviews with clinicians and practice leaders about the characteristics of narrative feedback reporting strategies that are important to guiding improvement.

Speakers

Dale Shaller
Dale Shaller, MPA
Shaller Consulting Group, Stillwater, MN
(Moderator)
 
Rachel Grob
Rachel Grob, M.A., Ph.D.
Director of National Initiatives and Associate Clinical Professor
Center for Patient Partnerships
 
Tara Servati
Tara Servati, M.P.H.
Patient Experience Specialist for the Ambulatory Care Network
NewYork-Presbyterian
 
Page last reviewed September 2018
Page originally created September 2018
Internet Citation: Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (Webcast). Content last reviewed September 2018. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/news-and-events/events/webinar-100318.html