Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (Webcast)

October 3, 2018

Summary

This Webcast from the Agency for Healthcare Research and Quality (AHRQ) discussed methods and early results from a pilot project assessing the implementation and use of the new CAHPS Patient Narrative Elicitation Protocol in several NewYork-Presbyterian ambulatory care practices. Designed to be used with the CAHPS Clinician & Group Survey or on its own, the Narrative Elicitation Protocol consists of 5 open-ended questions that prompt patients' accounts of their care experiences.

Speakers shared what they have learned from interviews with clinicians and practice leaders about the characteristics of narrative feedback reporting strategies that are important to guiding improvement.

Speakers

Caren Ginsberg
Caren Ginsberg, Ph.D.
Director, CAHPS Division
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
AHRQ and AHRQ's CAHPS Program Presentation Slides (PDF, 585 KB)
 
Dale Shaller
Dale Shaller, MPA (Moderator)
Principal
Shaller Consulting Group
Introduction Presentation Slides (PDF, 929 KB)
Closing Presentation Slides (PDF, 714 KB)
 
Rachel Grob
Rachel Grob, M.A., Ph.D.
Director of National Initiatives and Associate Clinical Professor
Center for Patient Partnerships
The CAHPS Elicitation Protocol (PDF, 1.12 MB)
Preliminary Findings From Phase One (PDF, 804 KB)
 
Tara Servati
Tara Servati, M.P.H.
Patient Experience Specialist for the Ambulatory Care Network
NewYork–Presbyterian
The NYP Patient Narrative Demonstration Project (PDF, 435 KB)
Plan for Phase Two (PDF, 946 KB)
 
 

Recording

Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (57:01)

Transcript

 Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (PDF, 675 KB)

Related Materials

CAHPS Patient Narrative Elicitation Protocol

About the CAHPS Patient Narrative Elicitation Protocol (PDF, 410 KB)

Questions & Answers—The CAHPS Patient Narrative Elicitation Protocol: A Scientific Approach to Collecting Comments on Experiences of Care (PDF, 234 KB)

Martino SC, Grob R, Davis S, et al. Choosing Doctors Wisely: Can Assisted Choice Enhance Patients' Selection of Clinicians? Med Care Res Rev 2017 Nov 25. Epub ahead of print.

Martino SC, Shaller D, Schlesinger M, et al. CAHPS and Comments: How Closed-Ended Survey Questions and Narrative Accounts Interact in the Assessment of Patient Experience. J Patient Exp 2017 Mar;4(1):37-45.

Page last reviewed November 2018
Page originally created September 2018
Internet Citation: Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (Webcast). Content last reviewed November 2018. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/news-and-events/events/webinar-100318.html
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