CAHPS Moving Forward: Innovations in Tools and Research (Webcast)

October 12, 2017

Speakers and PowerPoint Slides
Related Material


On October 12, the Agency for Healthcare Research and Quality (AHRQ) hosted a Webcast to give survey users and researchers an opportunity to learn about the latest CAHPS® Consortium tools and research findings. Speakers provided a comprehensive overview of how the CAHPS program works and presented highlights of recent accomplishments. They discussed how the CAHPS program is advancing the science of patient experience assessment and reviewed research findings on the value of CAHPS data for health care providers and consumers.

Speakers and PowerPoint Slides

Caren Ginsberg
Caren Ginsberg, Ph.D.
Director, CAHPS Division
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Presentation Slides (PDF, 208 KB)
Paul Cleary
Paul Cleary, Ph.D.
Anna M.R. Lauder Professor of Public Health
Department of Health Policy and Management
Yale School of Public Health
Presentation Slides (PDF, 835 KB)
Ron Hays
Ron Hays, Ph.D.
Adjunct Researcher, RAND Corporation
Professor of Medicine, University of California, Los Angeles
Presentation Slides (PDF, 455 KB)
Dale Shaller
Dale Shaller, MPA (Moderator)
Shaller Consulting Group
Introduction Presentation Slides (PDF, 336 KB)
Closing Presentation Slides (PDF, 145 KB)



Read the transcript of the Webcast (PDF, 740 KB)

Related Materials

Examining the Role of Patient Experience Surveys in Measuring Health Care Quality

CAHPS Survey Administration: What We Know and Potential Research Questions (PDF, 738 KB)

Cleary PD. Evolving concepts of patient-centered care and the assessment of patient care experiences: Optimism and opposition. J Health Polit Policy Law 2016 Aug;41(4):675–96. Published online 2016 Apr 28. doi: 10.1215/03616878-3620881.

About the CAHPS Patient Narrative Elicitation Protocol (PDF, 410 KB)

Page last reviewed June 2018
Page originally created September 2017
Internet Citation: CAHPS Moving Forward: Innovations in Tools and Research (Webcast). Content last reviewed June 2018. Agency for Healthcare Research and Quality, Rockville, MD.
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