How Patient Narratives Can Support Your Patient Experience Strategy (Webcast)
December 10, 2024
1:00 - 2:00 p.m. ET
1:00 - 2:00 p.m. ET
Description
This free webcast from AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program will feature a moderated discussion with three CAHPS team members, who will share their research insights and describe how patient narratives can be used to identify and address improvement opportunities.
Speakers
Jonathan Bakdash, Ph.D.
Social Science Analyst
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Social Science Analyst
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rachel Grob, Ph.D.
Director
Qualitative and Health Experiences Research Lab
University of Wisconsin-Madison
Director
Qualitative and Health Experiences Research Lab
University of Wisconsin-Madison
Yuna Lee, Ph.D.
Assistant Professor of Health Policy and Management
Columbia University Mailman School of Public Health
Assistant Professor of Health Policy and Management
Columbia University Mailman School of Public Health
Denise Quigley, Ph.D.
Senior Health Policy Researcher
RAND
Senior Health Policy Researcher
RAND
Dale Shaller, M.P.A. (Moderator)
Principal
Shaller Consulting Group
Principal
Shaller Consulting Group
