Virtual Research Meeting: Assessing Patient Experience for Insights into Enhancing Equity in Healthcare
This meeting explored how Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys shed light on disparities in patient experience and how improved measurement can advance healthcare equity. This meeting brought together CAHPS survey users, researchers, healthcare organization leaders, patient advocates, policymakers, federal partners and the CAHPS Consortium with the common purpose of understanding current approaches to measuring patient experience and advancing equity in patient experience through improvements in measurement.
The goal of this meeting was to share current research and discuss five major questions to address the overarching meeting purpose:
- What have CAHPS and other patient experience survey data taught us about disparities in patient experience?
- How can we better identify different groups in the patient population and ensure that their experiences with care are represented in the survey data?
- What information and insights do CAHPS and other patient experience surveys provide to support healthcare equity improvement efforts?
- How can survey results be analyzed and reported to identify effective evidence-based interventions that can be developed and implemented to promote equity in patient experience?
- What are barriers to enhancing equity through patient experience measurement? What facilitates enhancing equity in patient experience through better measurement?
The meeting will include four plenary sessions that highlight research conducted by CAHPS grantees and other researchers. Attendees will be asked to submit their questions in advance if possible. All sessions will include time for questions and moderated discussion.
|11:00–11:20 a.m.||Meeting Logistics
The Agency for Healthcare Research and Quality (AHRQ) leadership will welcome attendees and present an overview of the meeting’s agenda and purpose.
|11:20 a.m.–12:40 p.m.||Session 1: Aiming for Equity in Patient Experience: What We Know about Disparities and Opportunities to Learn More
This session will review what we know about disparities in patient experience, including differences in experience among Medicare CAHPS enrollees and how those disparities have changed over time; differences in patient experience with hospice care; and differences in patient experience among nonelderly Medicaid Managed Care enrollees. The session will also discuss opportunities to assess disparities for patients with disabilities, and disparities related to sexual orientation and gender identity (SOGI).
|1:10–1:40 p.m.||Session 2: Improving the Participation of Diverse Populations in Patient Experience Surveys
This session will discuss approaches to patient experience surveys that ensure broad representation in data and address under-representation of diverse populations. Topics will include use of the Bayesian Improved Surname Geocoding (BISG) method and the impact of various survey administration modes.
|1:40–2:35 p.m.||Session 3: Gathering Additional Information on Disparities in Patient Experience: Challenges and Strategies
This session will review the development of new questions and measures of disparities in patient experience, the challenges of gathering this information, and possible solutions. The speakers in this session will also discuss what can be learned through the Community Insights Study and the use of open-ended narrative items.
|2:45–3:40 p.m.||Session 4: Analyzing and Reporting CAHPS Survey Data to Assess and Improve Equity in Patient Experience
This session will discuss ways to report CAHPS survey data to identify and highlight disparities in patient experience, including stratified reporting, and the use of analytical methods to assess the impact of interventions on different patient groups.
|3:40–4:00 p.m.||Concluding Remarks and Adjournment
The meeting will conclude with a final Q&A session, and closing remarks about advancing equity in patient experience through improvements in measurement.