Virtual Research Meeting: Assessing Patient Experience for Insights into Enhancing Equity in Healthcare

Meeting Purpose

This meeting explored how Consumer Assessment of Healthcare Providers and Systems (CAHPS^®) surveys shed light on disparities in patient experience and how improved measurement can advance healthcare equity. This meeting brought together CAHPS survey users, researchers, healthcare organization leaders, patient advocates, policymakers, federal partners and the CAHPS Consortium with the common purpose of understanding current approaches to measuring patient experience and advancing equity in patient experience through improvements in measurement.

Meeting Objectives

The goal of this meeting was to share current research and discuss five major questions to address the overarching meeting purpose:

1. What have CAHPS and other patient experience survey data taught us about disparities in patient experience?
2. How can we better identify different groups in the patient population and ensure that their experiences with care are represented in the survey data?
3. What information and insights do CAHPS and other patient experience surveys provide to support healthcare equity improvement efforts?
4. How can survey results be analyzed and reported to identify effective evidence-based interventions that can be developed and implemented to promote equity in patient experience?
5. What are barriers to enhancing equity through patient experience measurement? What facilitates enhancing equity in patient experience through better measurement?

Meeting Structure

The meeting will include four plenary sessions that highlight research conducted by CAHPS grantees and other researchers. Attendees will be asked to submit their questions in advance if possible. All sessions will include time for questions and moderated discussion. 

Meeting Agenda