- Now that you realize "you can't tell someone's health literacy status just by looking," what are some things that you have noticed that would suggest your patients may have a difficult time understanding?
- Consider the patients featured in this video. What surprised you about their attitudes, concerns, or questions?
- What have you learned that you will use to improve your communication with patients?
- What is the most important thing that your practice needs to change to promote better communication?
- What ideas do you have for changes that would improve your patients’ understanding?
National Healthcare Quality and Disparities Report
Latest available findings on quality of and access to health care
Data
- Data Infographics
- Data Visualizations
- Data Tools
- Data Innovations
- All-Payer Claims Database
- Healthcare Cost and Utilization Project (HCUP)
- Medical Expenditure Panel Survey (MEPS)
- AHRQ Quality Indicator Tools for Data Analytics
- State Snapshots
- United States Health Information Knowledgebase (USHIK)
- Data Sources Available from AHRQ
Health Literacy Universal Precautions Toolkit, 2nd Edition
Health Literacy Video Questions for Discussion
Table of Contents
- Health Literacy Universal Precautions Toolkit, 2nd Edition
- Introduction
- Quick Start Guide
- Form a Team: Tool #1
- Create a Health Literacy Improvement Plan: Tool #2
- Plan-Do-Study-Act (PDSA) Directions and Examples
- Raise Awareness: Tool #3
- Tool 3a: Health Literacy: Hidden Barriers and Practical Strategies
- Health Literacy Video Questions for Discussion
- Health Literacy Video Moderator's Guide
- Health Literacy Brief Assessment Quiz
- Communicate Clearly: Tool #4
- Key Communication Strategies
- Communication Self-Assessment
- Communication Observation Form
- Brief Patient Feedback Form
- Use the Teach-Back Method: Tool #5
- Follow Up with Patients: Tool #6
- Followup Instruction Form for a Patient with Diabetes
- Improve Telephone Access: Tool #7
- Sample Automated Telephone System Menu
- Conduct Brown Bag Medicine Reviews: Tool #8
- Medicine Review Poster
- Medicine Review Form
- Address Language Differences: Tool #9
- Consider Culture, Customs, and Beliefs: Tool #10
- Assess, Select, and Create Easy-to-Understand Materials: Tool #11
- Adult Initial Health History
- Young Child Health History Form
- Adult Return Visit Update Form
- Consent to Treat Form
- Release of Medical Information
- Lab Results Letter
- Appointment Reminder
- Use Health Education Material Effectively: Tool #12
- Welcome Patients: Tool #13
- Encourage Questions: Tool #14
- Make Action Plans: Tool #15
- My Action Plan
- Help Patients Remember How and When to Take Their Medicine: Tool #16
- My Medicines Form
- Medicine Reminder Form
- Help with Medicines Poster
- Get Patient Feedback: Tool #17
- Tool 17: Navigating the Health Care System (Slide Presentation)
- Patient Portal Feedback Form
- Suggestion Box Poster
- Health Literacy Patient Survey
- Sample Cover Letter
- Link Patients to Non-Medical Support: Tool #18
- Community Referral Form
- Direct Patients to Medicine Resources: Tool #19
- Connect Patients with Literacy and Math Resources: Tool #20
- Example Community Referral Form
- Make Referrals Easy: Tool #21
- Appendix Items
- List of Internet Resources
Page last reviewed September 2020
Page originally created February 2015
Internet Citation: Health Literacy Video Questions for Discussion. Content last reviewed September 2020. Agency for Healthcare Research and Quality, Rockville, MD.
https://www.ahrq.gov/health-literacy/improve/precautions/tool3b.html
