Introduction
Colon Cancer Screening
Health Care Provider-Directed Intervention to Increase Colorectal Cancer Screening Among Veterans: Results of a Randomized Controlled Trial
Depression Management
Literacy Education as Treatment for Depression in Patients with Limited Literacy and Depression: A Randomized Controlled Trial
Diabetes and Heart Failure Management
Influence of Patient Literacy on Effectiveness of a Primary Care-Based Diabetes Management Program
Maintenance of Certification
2014 Physician Quality Reporting System (PQRS): Maintenance of Certification Program Incentive Made Simple (71.6 KB)
PCMH Crosswalk
5 Key Functions of the Medical Home
Meaningful Use
The Stage 1 Meaningful Use Attestation Calculator
Tool 1: Form a Team
Creating Quality Improvement Teams and QI Plans
Agency for Healthcare Research and Quality
Health Literacy Video (23 minutes)
American Medical Association
Health Literacy Video (6 minutes)
American College of Physicians
Tool 2: Create a Health Literacy Improvement Plan
Building Health Literate Organizations: A Guidebook to Achieving Organizational Change
Tool 3: Raise Awareness
Health Literacy Video (6 minutes)
American College of Physicians
Health Literacy Video (23 minutes)
American Medical Association
Health Literacy: Barriers and Strategies (PowerPoint)
Everyday Words for Public Health Communication
Health Literacy and Public Health: Introduction
National Patient Safety Foundation
Ask Me 3
Tool 4: Communicate Clearly
Health Literacy and Patient Safety: Help Patients Understand (manual)
American Medical Association
(Login required. Once you link to the Web site, look for the Manual for Clinicians. Access to the manual is free, once you have created an account.)
Everyday Words for Public Health Communication
Tool 5: Use the Teach-Back Method
Interactive Teach-Back Learning Model
Health Literacy and Patient Safety: Help Patients Understand
American Medical Association Foundation
The Teach-Back Conviction and Confidence Scale (440.77 KB)
The Teach-Back Observational Tool (622.72 KB)
Tool 7: Telephone Considerations
Health Literacy Environment Activity Packet (142 KB)
Tool 8: Conduct Brown Bag Medicine Reviews
Health Literacy and Patient Safety: Help Patients Understand (manual)
American Medical Association
(Login required. Once you link to the Web site, look for the Manual for Clinicians. Access to the manual is free, once you have created an account.)
Tool 9: Address Language Differences
"I Speak" Cards (317.27 KB)
U.S. Department of Commerce—Language Identification Flashcard
Interpreter Services Posters (172 KB)
American Translators Association
Addressing Language Access Issues in Your Practice
The Health Care Language Services Implementation Guide
U.S. Department of Health and Human Services
Office Guide to Communicating with Limited English Proficient Patients (PDF, 608 KB)
American Medical Association
More Than Words Toolkit
Hablamos Juntos
MedlinePlus (health information in multiple languages)
National Library of Medicine
Multi-lingual Educational Material
Healthy Roads Media
Quality Translations in Multiple Languages
Health Information Translations
Tool 10: Consider Culture, Customs, and Beliefs
Think Cultural Health: Bridging the Healthcare Gap Through Cultural Competency
U.S. Department of Health and Human Services
American Association of Family Physicians Quality Care for Diverse Populations
EthnoMed (multi-cultural information)
Integrating Cultural Information into Clinical Practice
Culture Clues (tip sheets)
University of Washington Medical Center
Culture, Language and Health Literacy
Tool 11: Assess, Select, and Create Easy-to-Understand Materials
AHRQ's Patient Education Materials Assessment Tool (PEMAT)
The Suitability Assessment of Materials (SAM) (276.24 KB)
MedlinePlus Easy-to-Read Collection
Department of Health and Human Services' Health Literacy Online
Guidelines for Creating, Assessing and Rewriting Materials
Numeracy and Health: Helping Americans Do the Math (690.45 KB)
Tool 12: Use Health Education Material Effectively
Evaluating Internet Health Inforamtion (Interactive Tutorial)
Tool 13: Welcome Patients: Helpful Attitudes, Signs, and More
We Speak Together (graphic symbols)
Hablamos Juntos
Tool 14: Encourage Questions
Ask Me 3
National Patient Safety Foundation
Questions Are the Answer
Agency for Healthcare Research and Quality
Questions Are the Answer—Videos
Questions Are the Answer—handouts
Questions Are the Answer—online question builder
Tool 15: Make Action Plans
American College of Physicians Foundation Video
Brief Action Planning to Facilitate Behavior Change and Support Patient Management
Tool 17: Get Patient Feedback
Navigating the Health Care System (PowerPoint)
Health Literacy Environment Activity Packet (142 KB)
Can They Understand? Testing Patient Education Materials With Intended Readers
Part 6: Feedback Sessions of the Toolkit for Making Written Material Clear and Effective.
Toolkit Part 6: Feedback Sessions
Toolkit for Making Written Material Clear and Effective
CAHPS® Item Set to Address Health Literacy (in the CAHPS® Clinician and Group Survey)
Agency for Healthcare Research and Quality
About the CAHPS® Item Set for Addressing Health Literacy
Agency for Healthcare Research and Quality
Tool 18: Link Patients to Non-Medical Support
2-1-1-Information & Referral Search
The United Way and Alliance for Information Referral Systems
AIRS (Alliance of Information and Referral Systems)
Linking Primary Care Patients to Local Resources for Better Management of Obesity
Notary Public Training Course Locator
Addressing Patients’ Social Needs: An Emerging Business Case for Provider Investment (588.44 KB)
Tool 19: Direct Patients to Medicine Resources
Partnership for Prescription Assistance
Select Care Benefits Network (discount medicines)
State Pharmacy Assistance Programs
Tool 20: Connect Patients with Literacy and Math Resources
America’s Literacy Directory
National Institute of Literacy
Tool 21: Make Referrals Easy
Reducing Care Fragmentation: A Toolkit for Coordinating Care
Improving Chronic Illness Care
Care Coordination: Relationships and Agreements
