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- Warm Greeting.
- Eye Contact.
- Listen.
- Use Plain, Non-medical Language.
- Slow Down.
- Limit Content.
- Show How It’s Done.
- Use Teach-Back.
- Repeat Key Points.
- Use Graphics.
- Invite Patient Participation.
- Encourage Questions.
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Health Literacy Universal Precautions Toolkit, 2nd Edition
Key Communication Strategies
Table of Contents
- Health Literacy Universal Precautions Toolkit, 2nd Edition
- Introduction
- Quick Start Guide
- Form a Team: Tool #1
- Create a Health Literacy Improvement Plan: Tool #2
- Plan-Do-Study-Act (PDSA) Directions and Examples
- Raise Awareness: Tool #3
- Tool 3a: Health Literacy: Hidden Barriers and Practical Strategies
- Health Literacy Video Questions for Discussion
- Health Literacy Video Moderator's Guide
- Health Literacy Brief Assessment Quiz
- Communicate Clearly: Tool #4
- Key Communication Strategies
- Communication Self-Assessment
- Communication Observation Form
- Brief Patient Feedback Form
- Use the Teach-Back Method: Tool #5
- Follow Up with Patients: Tool #6
- Followup Instruction Form for a Patient with Diabetes
- Improve Telephone Access: Tool #7
- Sample Automated Telephone System Menu
- Conduct Brown Bag Medicine Reviews: Tool #8
- Medicine Review Poster
- Medicine Review Form
- Address Language Differences: Tool #9
- Consider Culture, Customs, and Beliefs: Tool #10
- Assess, Select, and Create Easy-to-Understand Materials: Tool #11
- Adult Initial Health History
- Young Child Health History Form
- Adult Return Visit Update Form
- Consent to Treat Form
- Release of Medical Information
- Lab Results Letter
- Appointment Reminder
- Use Health Education Material Effectively: Tool #12
- Welcome Patients: Tool #13
- Encourage Questions: Tool #14
- Make Action Plans: Tool #15
- My Action Plan
- Help Patients Remember How and When to Take Their Medicine: Tool #16
- My Medicines Form
- Medicine Reminder Form
- Help with Medicines Poster
- Get Patient Feedback: Tool #17
- Tool 17: Navigating the Health Care System (Slide Presentation)
- Patient Portal Feedback Form
- Suggestion Box Poster
- Health Literacy Patient Survey
- Sample Cover Letter
- Link Patients to Non-Medical Support: Tool #18
- Community Referral Form
- Direct Patients to Medicine Resources: Tool #19
- Connect Patients with Literacy and Math Resources: Tool #20
- Example Community Referral Form
- Make Referrals Easy: Tool #21
- Appendix Items
- List of Internet Resources
Page last reviewed September 2020
Page originally created February 2015
Internet Citation: Key Communication Strategies. Content last reviewed September 2020. Agency for Healthcare Research and Quality, Rockville, MD.
https://www.ahrq.gov/health-literacy/improve/precautions/tool4a.html
