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- Warm Greeting.
- Eye Contact.
- Listen.
- Use Plain, Non-medical Language.
- Slow Down.
- Limit Content.
- Show How It’s Done.
- Use Teach-Back.
- Repeat Key Points.
- Use Graphics.
- Invite Patient Participation.
- Encourage Questions.
Latest available findings on quality of and access to health care
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Internet Citation: Key Communication Strategies. Content last reviewed September 2020. Agency for Healthcare Research and Quality, Rockville, MD.
https://www.ahrq.gov/health-literacy/improve/precautions/tool4a.html