The CAHPS Improvement Guide

The CAHPS Improvement Guide is a comprehensive resource for health plans, medical groups, hospitals, and other healthcare organizations seeking to improve patient experience. Use this guide to help your organization:

• Cultivate an environment that encourages and sustains improvements in patient-centered care.
• Learn how to apply improvement models to patient experience.
• Analyze the various sources of patient feedback, including CAHPS survey results, to identify strengths and weaknesses.
• Develop strategies for improving performance.

Why improve patient experience with healthcare?

Preparing for and sustaining improvements in patient experience

Using established improvement models to improve patient experience

Determining where and how to focus your patient experience improvement efforts

Resource Library