Using Established Improvement Models To Improve Patient Experience
Healthcare delivery systems that are working to improve patient experience can face daunting challenges, reflecting the need to align changes in behavior and practices across multiple levels and areas of an organization. However, the process of planning, testing, and eventually spreading those changes does not have to be overwhelming. Healthcare organizations can take advantage of established principles and approaches to process and quality improvement (QI) that are already familiar to many providers and staff involved in improving aspects of clinical care and health outcomes.
The topic briefs in this section lay out the cyclical process of QI, explain how it can be applied to improving patient experience, and present useful concepts and models to support the process.
