Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (Webcast)

October 8, 2013

Summary

The CAHPS Clinician & Group Surveys (CG-CAHPS) include a Visit version, which asks patients about care at their most recent visit, as well as a 12-Month version, which asks about experiences with care over the past year. Many health care organizations choose to use the Visit Survey to get the kind of information they believe they need to improve patients' experiences with care. This choice is posing a dilemma to those organizations as various national and regional stakeholders begin to require the use of survey versions with the 12-month timeframe. As the number of survey requirements increases, the task of collecting patient experience data to meet both external and internal needs is becoming increasingly daunting. Moreover, it is critical for health care organizations to streamline their surveying efforts in order to minimize both the number of surveys they are administering to satisfy multiple needs as well as the survey burden on patients.

This Webcast addresses the misperception that only the Visit Survey can support quality improvement initiatives and offers examples of how health care organizations are using the 12-Month Survey for this purpose.

Speakers and PowerPoint Slides

Photo of Carla Zema, PhD Carla Zema, PhD
CAHPS User Network Consultant
Zema Consulting

  • Introduction Presentation slides (PDF, 1.0 MB; PDF Help)
  • Closing Presentation slides (PDF, 464 KB; PDF Help)
Photo of Linda Sparks, MBA Linda Sparks, MBA
Manager of Service Excellence and Interim Director of Process Improvement
Dean Clinic in Wisconsin

Photo of Liza Nyeko, MS Liza Nyeko, MS
Program Manager for the Center for Quality and Safety
Massachusetts General Hospital and Massachusetts General Physicians Organization in Boston

Photo of Rick Evans, MA Rick Evans, MA
Senior Director of Service Excellence
Massachusetts General Hospital and Massachusetts General Physicians Organization in Boston

Recording

Transcript

Read the transcript of the webcast (PDF, 305 KB; PDF Help) 

Related Material

Page last reviewed March 2016
Page originally created June 2012
Internet Citation: Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (Webcast). Content last reviewed March 2016. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/news-and-events/events/20131008_cg/webcast_10_08_13_cg.html