The CAHPS Ambulatory Care Improvement Guide: Practical Strategies for Improving Patient Experience

The CAHPS Ambulatory Care Improvement Guide is a comprehensive resource for health plans, medical groups, and other providers seeking to improve their performance in the domains of patient experience measured by CAHPS surveys of ambulatory care. Use this guide to help your organization:

  • Cultivate an environment that encourages and sustains improvements in patient-centered care.
  • Analyze the results of CAHPS surveys and other forms of patient feedback to identify strengths and weaknesses.
  • Develop strategies for improving performance.

About the CAHPS Ambulatory Care Improvement Guide (PDF Version, 373 KB): A brief overview of the guide and the organizations responsible for its development and maintenance.

Why Improve Patient Experience? (PDF Version, 255 KB] ): Learn how improving patient experience may lead to positive clinical and business outcomes.

Are You Ready to Improve? (PDF Version, 770 KB): Read about the behaviors of organizations that are successful in providing positive experiences with care.

Ways to Approach the Quality Improvement Process (PDF Version, 487 KB): Review key steps for implementing strategies and actions aimed at improving performance.

Determining Where to Focus Efforts to Improve Patient Experience (PDF Version, 1.31 MB): Learn how to identify promising opportunities to improve patient experience in your organization.

Strategies for Improving Patient Experience (PDF Version, 582 KB) Learn about strategies for improving various aspects of patients' experience with care, including access to care and information (AC), communication between patients and providers (PC), coordination of care (CC), customer service (CS), and health promotion/education (HP).

Page last reviewed May 2017
Page originally created April 2016
Internet Citation: The CAHPS Ambulatory Care Improvement Guide: Practical Strategies for Improving Patient Experience. Content last reviewed May 2017. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html